Call center software are platforms that automate the routing process of inbound and outbound calls to and from customers. The majority of call center platforms are cloud-based and use voice-over-internet-protocol (VoIP) systems, which let you and customers make web-based call. Furthermore, with the rise of remote work and the increasing demand for seamless customer service, businesses in the US are turning to advanced call center solutions to stay competitive. As a result, this article provides a list of the top 30 Best Call Centre Software in the US that will ensure improvement in the customer service of your organization.
Top 30 Best Call Centre Software
- Five9
Firstly, Five9 is a leading provider of cloud software for the enterprise contact center market. It is an all-in-one cloud-based call center platform that makes it easy for business owners to manage their inbound and outbound communication in one place. The platform enables agents to communicate with customers via phone, email, chat, short message service (SMS), social platforms and more.
- NICE inContact CXone
Next, NICE CXone is an open cloud contact center software designed to create a frictionless customer experience across voice and digital channels. Additionally, it serves as a comprehensive call center solution, streamlining operations for call center agents by efficiently routing incoming calls.
- Genesys Cloud CX
Genesys Cloud CX is an American software company that sells customer experience and call center technology to mid-sized and large businesses. Additionally, it offers a comprehensive suite of tools, including omnichannel routing, predictive dialing, and real-time analytics. Furthermore, its AI-powered features enhance customer interactions by providing personalized experiences.
- RingCentral Contact Center
RingCentral Contact Center is known for its scalability and reliability. It offers a range of features such as interactive voice response (IVR), automatic call distribution (ACD), and workforce management tools. Additionally, with its intuitive interface and powerful integrations, RingCentral helps businesses deliver exceptional customer service.
- Aircall
Aircall is a cloud-based phone system to replace traditional phone systems and provide businesses with a flexible and scalable communication solution. Furthermore, it offers a range of features and benefits that enhance communication efficiency. These include call recording, call analytics, voicemail transcription, integrations with CRM and helpdesk software, and more.
- Talkdesk
Next, Talkdesk is a global cloud contact center leader for modern AI-powered customer service. Its platform offers AI applications that automate customer self-service, empower agents, mitigate fraud, and operationalize AI to deliver a faster and more frictionless customer experience.
- 8×8 Contact Center
8×8 Contact Center is a cloud-based solution that connects organizations to customers on their channel of choice. It provides great capabilities such as multichannel support, ticket management, live chat support, and more.
- Cisco Webex Contact Center
Next, Cisco Webex Contact Center (Webex CC) is a Contact Center as a Service (CCaaS). Additionally, Webex CC supports telephony, email, and messaging (social channels) as various channels by which users can interact with the contact center.
- Zendesk Talk
Zendesk Talk for voice is cloud-based call center software. It offers features like call recording, real-time dashboards, and automated ticket creation, ensuring that customer interactions are managed efficiently. Furthermore, Zendesk Talk is particularly well-suited for small to mid-sized businesses.
- Freshdesk Contact Center (formerly Freshcaller)
Next, Freshdesk Contact Center is an all-in-one omnichannel communication platform, support desk, collaboration tool, and customer management software. It has a robust set of AI-powered features and a user-friendly interface.
- UJET
UJET is an AI-powered Contact Center as a Service (CCaaS) & Workforce Management Management (WFM) platform. It empowers organizations of any size to deliver exceptional customer experiences and transform contact center operations through AI-powered automation, intelligence, and omnichannel orchestration.
- Avaya OneCloud CCaaS
Next, Avaya OneCloud CCaaS is a contact-center-as-a-service (CCaaS) solution that delivers voice and digital channel customer engagement along with advance AI powered automation. Additionally, its robust feature set makes it suitable for businesses of all sizes.
- Vonage Contact Center
Vonage Contact Center offers flexibility and integration capabilities. It has features like omnichannel routing, AI-driven analytics, and CRM integration, making it a powerful tool for businesses looking to enhance their customer support operations. Furthermore, Vonage’s reliability and scalability make it a top choice for growing businesses.
- Talkroute
Talkroute is a virtual phone system that helps businesses manage voicemail, route calls and communicate with customers via various channels. Additionally, its simplicity and affordability make it a great option for businesses looking for a straightforward call center solution.
- CloudTalk
Next, CloudTalk is a cloud-based virtual phone system and call center solution that offers voice, text, and audio conferencing alongside workflow automations, auto dialers, analytics, and smart call routing. Furthermore, its affordability and ease of use make it a popular choice for small to mid-sized businesses.
- Nextiva
Nextiva is a well-known voice-over-internet-protocol (VoIP) service that provides unlimited calling throughout the United States and Canada. Additionally, it offers robust call center features, including IVR, call recording, and real-time analytics, user-friendly interface and powerful integrations.
- Twilio Flex
Next, Twilio Flex is a digital engagement center for Sales and Service that provides a single UI and native channels to manage omnichannel customer experiences. Additionally, it provides businesses with the flexibility to build a call center solution tailored to their specific needs.
- JustCall
JustCall is an AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. Additionally, it simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools.
- Zultys
Zultys, Inc. is a privately owned software company. It develops unified communications products and integrated desktop IP phones. Its user-friendly interface and powerful integration capabilities make it a great option for businesses of all sizes.
- GoToConnect
GoTo Connect is the market-leading cloud phone system and customer engagement software. Additionally, its integration with popular CRM and collaboration tools makes it a great choice for businesses looking to enhance their customer service operations.
- Dialpad
Dialpad is a developer of a cloud-based business phone system to increase conversions and help global teams be more informed. Additionally, the company’s products include video meetings, cloud call centers, sales coaching, dialers, enterprise phone systems, SMS, MMS, group messaging, conferencing and more all on one platform.
- 3CX
Next, 3CX is an open standards communications system suitable for any business size or industry. 3CX is an integrated phone system with call queues, built-in video calls and video conferencing. Additionally, users can integrate website live chat, Facebook and text messages.
- Mitel
Mitel is a global market leader in business communications. It offers a comprehensive suite of call center solutions designed to improve customer engagement and operational efficiency. Furthermore, its features include omnichannel routing, AI-driven analytics, and workforce optimization.
- VICIdial
Next, VICIdial is an open-source contact center solution with predictive dialing capabilities. Additionally, it can help call centers choose a dialing mode and a call ratio to call their customers and ensure that agents work to their maximum potential.
- Ooma Office
Ooma Office is a cloud-based phone system for small businesses. It offers features like call routing, IVR, and voicemail-to-email. Furthermore, Ooma Office’s simplicity and affordability make it a great option for businesses looking for a straightforward call center solution.
- Bitrix24
Bitrix24 is a collaboration software with complete tools for management, collaboration, and communication. Additionally, it offers a number of purposes, the main ones being sales, marketing, communication, project management, customer service, and online collaboration, especially for remote or hybrid teams.
- Kixie
Next, Kixie is the sales engagement platform that boosts sales team performance. It connects agents to prospects naturally and automatically, reveals valuable insights about conversations and provides truly dependable service.
- Bitrix24
Bitrix24 is an online workspace featuring tools to help you run your business easier and more efficiently. Furthermore, they have task and project management tools, CRM, chats, video calls, website builder, telephony, CRM marketing and analytics, and so much more.
- Phone.com
Next, Phone.com is a virtual phone system for small businesses. Additionally, it offers features like call forwarding, voicemail-to-email, and call routing. Furthermore, its simplicity and affordability make it a great option for businesses looking for a basic call center solution.
- Zoho Desk
Finally, Zoho desk is an excellent tool for businesses looking to enhance their customer support capabilities. Furthermore, it provides custom views and Work Modes that automatically organize tickets based on time due, priority, CRM status, and more.
Conclusion
In conclusion, these are the Top 30 Best Call Centre Software options listed that offer a wide range of features and capabilities to suit various business needs, from small startups to large enterprises.