Conversation intelligence typically refers to a software that records, transcribes, and analyzes customer and prospect conversations. It is a technology that makes software capable of understanding and responding to voice-based or text-based human conversations. Furthermore, whether it’s used for sales, customer service, or internal communication, these tools can significantly boost efficiency and productivity by offering actionable insights. Consequently, in this article we’ll be discovering the top 25 conversation intelligence software in 2024, their features and what makes them stand out.
Top 25 conversation intelligence software
- Wingman
Firstly, Wingman is a conversation intelligence platform that records, transcribes, and provides coaching insights from sales calls. It provides easy-to-understand feedback, allowing teams to adapt quickly. Additionally, Wingman’s integration with popular CRM systems helps sales representatives maintain accurate records of conversations while using the tool for live coaching and review.
- Gong
Next, Gong is a tool that records and analyzes sales and customer service conversations, providing insights and summaries to improve performance and efficiency. Furthermore, it enhances sales operations by capturing and analyzing sales interactions across various platforms like Zoom, Google Meet, and Microsoft Teams. Gong joins your calls as a bot, listens, transcribes, and analyzes your conversations to provide advanced metrics
- Chorus.ai
Chorus.ai is a tool by ZoomInfo that offers recording, onboarding, and performance solutions for sales teams. It stands out as a comprehensive conversation intelligence platform specifically crafted for substantial B2B sales teams. Furthermore, this sophisticated system adeptly records, transcribes, and analyzes sales calls.
- ExecVision
ExecVision is a conversation intelligence platform built on a simple, almost inarguable premise. Furthermore, Insights mined from customer interactions are exponentially more valuable when you can translate them into performance improvements in your marketing, support, sales, and product teams.
- Avoma
Avoma is one of the only platforms that allows both managers and sales reps can use as a workflow solution. Additionally, unlike other conversation intelligence platforms, Avoma allows for ongoing learning and productivity gains because it isn’t positioned only for managers training junior sales reps.
- Salesloft
Salesloft is a comprehensive sales engagement platform that offers conversation intelligence as part of its feature set. This tool integrates seamlessly with other sales platforms, and its analytics feature delivers valuable insights on customer sentiments and behaviors. Furthermore, Salesloft’s ability to provide real-time feedback makes it a favorite among sales professionals.
- Refrect.ai
Refrect, now known as Allego Sales Conversation Intelligence, is the premier conversation intelligence technology for sales, empowering sales teams to boost performance and revenue through actionable insights from every interaction. Additionally, with its user-friendly interface and in-depth analytics, Refract.ai helps teams enhance their communication strategies effectively.
- CallRail
CallRail is a call tracking and analytics platform that is primarily used by businesses to track and analyze phone call interactions with their customers. It helps a company determine the marketing channels that generate more calls. Furthermore, the system also has call tracking software that measures the quality of inbound leads generated by emails, radio, television and more.
- Clari Copilot
Clari Copilot, formerly known as Wingman, is a conversation intelligence platform designed for both reps and managers. Furthermore, it gives reps and managers everything they need to compete fiercely, spot revenue leak, and close deals faster.
- TalkIQ
TalkIQ provides advanced AI-powered solutions for real-time conversation analysis. It helps businesses understand and take action on the most important insights from every voice conversation with their customers, throughout the customer journey. Furthermore, to do this, they’ve built proprietary enterprise speech recognition (ESR) and natural language processing (NLP) capabilities.
- Outreach
Outreach is a voice-enabled knowledge assistant. It is powered by Kaia, an AI-powered virtual assistant, that joins and records live meetings, captures real-time transcription, and delivers on-demand confidence. Additionally, the platform’s seamless integration with CRM systems ensures that all communication data is captured and stored efficiently for future use.
- Jiminny
Jiminny is a conversational intelligence platform. Furthermore, it gathers and analyze sales and revenue data to provide organizations with actionable insights about their performance, customer behavior, and market trends.
- Tethr
Tethr is a provider of AI-powered conversation intelligence software. The software uses AI to analyze conversations, identifying patterns and trends that can help teams improve their communication strategies. Furthermore, Tethr’s ability to integrate with various business tools makes it a versatile option for companies looking to enhance their customer service and sales efforts.
- Modjo
Modjo is a conversational intelligence platform that captures and analyzes customer interaction and then delivers insights at scale. Additionally, it is an entirely cloud-based conversation intelligence software that integrates seamlessly with popular productivity and helpdesk tools.
- Balto
Balto is a real-time guidance tool for contact centers from Balto Software in St.Louis. Balto provides sales managers a way for to coach call rep behaviors at scale, maintain quality, and know what’s working and what’s not. Furthermore, it includes desktop sticky notes, used to send reps reminders, contest details, strategic reminders, or other notes.
- Ambition
Ambition is a software platform for building, scaling, and optimizing modern, metric-driven teams. Furthermore, this makes it easy to leverage conversation intelligence in call coaching, holistic development coaching, deal coaching and more. It provides robust scorecard & KPI tracking, effective gamification, actionable coaching sessions, & more.
- Observe.AI
Observe.AI is powered by Moments, the most comprehensive insight extraction architecture for conversation intelligence. Furthermore, it combines conversation intelligence with AI-powered automation to help you understand your customers better, support agents and sellers in real-time and post-interaction, and boost customer satisfaction all while reducing operating costs.
- XANT
XANT provides a conversation intelligence platform designed to help sales teams optimize their communication strategies. The software offers AI-driven insights from customer interactions, allowing teams to identify trends and improve their performance. Additionally, XANT’s predictive analytics feature also helps teams anticipate customer needs and tailor their responses accordingly.
- Kixie
Kixie’s Conversation Intelligence platform makes it easy to track sales calls, coach your team, and maintain comprehensive records in your CRM. It ensures accountability and documentation by transcribing calls automatically and providing concise summaries. Furthermore, Kixie enhances efficiency by synchronizing these call summaries directly with the CRM, ensuring all vital information is readily available and organized.
- Ovation
OvationCXM is the only CXM platform to connect ecosystem customer data to fuel AI insights that optimize your customer journeys. It incorporates advanced artificial intelligence into a variety of software features. Additionally, Ovation’s integration with CRM systems ensures that all conversation data is stored and easily accessible for future reference.
- Dialpad
Dialpad is one of the top conversational AI platforms. It unifies various forms of communication into one app. It allows users to make calls, send messages, and join meetings across all devices. Furthermore, the platform’s speech recognition feature provides insights into customer communication, improving their experience.
- Fireflies.ai
Fireflies is an AI note-taker that offers conversation intelligence to analyze your voice conversations and unlock coaching opportunities for your sales and client-facing teams. Furthermore, it helps organizations uncover customer insights faster and automate the tedious reviews and shadowing sessions.
- Kore.ai
Kore.AI is truly a complete enterprise level Conversational AI platform. It has helped our organization to take our customer self service capabilities to the next level. Additionally, it allows us to offer cutting edge technology through both voice and digital channels to automate processes for our customer interactions.
- Sybill
Sybill is an innovative company that offers a Conversational Intelligence Software called Sybill. It uses a proprietary multimodal intelligence engine to analyze sales calls and meetings. Furthermore, Sybill bridges the gap between hearing and truly listening by adding the magic of behavioral AI to conversational intelligence for sales.
- Revenue.io
Finally, Revenue intelligence software is a powerful solution leveraging advanced analytics and artificial intelligence to transform raw data into actionable insights. Furthermore, it is one of the only solutions that correlates sales behavior with opportunities, revenue and virtually any other sales outcome.
Conclusion
In conclusion, conversation intelligence software is a game-changer for businesses seeking to improve communication and drive better outcomes. By leveraging artificial intelligence, they help businesses improve customer interaction and develop strategies to engage their customers. These are the Top 25 conversation intelligence software in 2024 that have been and are still providing conversation intelligence solutions to various companies globally.