Virtual Clinic Assistant

The Virtual Clinical Assistant will provide both administrative and clinical support to our team of dementia care specialists, with a primary focus on assisting the ARNP/MD team in engaging patients prior to their comprehensive diagnostic evaluations. Key responsibilities include conducting telehealth screening assessments, collecting and organizing prior medical records for clinician review, preparing charts, assisting with appointment scheduling, and supporting communication with patients, care partners (dyads), and community providers. The Medical Assistant will also help ensure timely post visit follow-up to optimize care coordination and patient experience.

Essential Functions:

• Work remotely and collaboratively with our Rippl Care Team ARNPs and MDs through digital communication tools
• Coordinate incoming patient referrals and assists with cross functional patient onboarding needs
• Organize Care Team incoming documents and EHR communications, reconcile inboxes items and support incoming and outgoing communication needs for the Virtual Clinic
• Assist Care Teams with patient panel management needs including tracking and managing clinic daily patient appointment changes, structured assignments and day to day tasks as delegated or assigned by the Care Team
• Manage external electronic health records for all patients, ensuring records are complete, organized and HIPAA compliant
• Co-manage EHR schedules and calendar appointments with Care Teams, NP, LCSW
• Learn and maintain knowledge of our EHR, product, and communication platforms
• Receive patient issues and route clinical questions to appropriate Care Team members
• Assist Care Team Providers with delegated documentation and follow up on tasks and standing orders as directed
• Assist with patient needs ahead of clinical appointments, including documentation, technology support, scheduling, and administering telehealth screening assessments.
• Additional duties as assigned

Qualifications:

• 2+ years in virtual clinical administration or medical assistant role preferably in geriatrics, dementia care and/or chronic outpatient care. Virtual experience preferred
• Proficiency with electronic health records systems and practice management software (Athena preferred)
• Strong verbal and written communication skills
• Ability to work independently in a remote environment
• Excellent organizational and time management skills with a proven ability to meet critical deadlines
• Great attention to detail and ability to multitask
• Knowledge of HIPAA compliance standards required
• Proficiency with Google and Office Suite (Word, Excel, Outlook)
• Passion for supporting high quality dementia care and improving patient/caregiver experiences

What’s in it for you 

• Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility
• Fast growth company with opportunities to take on more responsibility or develop into new roles
• Flexible work environment and the opportunity to work from home
• Competitive compensation
• 401(k) plan with a company contribution
• Medical, Dental and Vision coverage for you and your family
• Life insurance and Disability
• Remote Work stipend
• Generous Paid Time Off

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

Role: Range is $19-25/hour depending on experience