Position Summary:

The Solutions Consultant will play an integral role working with existing clients and prospective clients on integration and migration projects, leading the estimation and scoping of new projects, providing design and integration expertise. The Solutions Consultant will participate in new business and internal integration and migration scoping discussions and be responsible for helping develop strategy and solution design and documentation.

The Day-to-Day:

  • Serve as the solution designer in prospect and/or client discussions with the goal to identify business opportunities and requirements
  • Independently analyze and prioritize project roadmaps and requirement gathering
  • Translate business requirements into technical project specifications and well-designed solutions
  • Create clear and concise documentation for clients to utilize and share internally, as required
  • Propose solutions to stakeholders, providing supporting insight for the recommendations made based on business requirements, feasibility, and/or technical limitations
  • Lead the effort in quality assurance (QA) and user acceptance testing (UAT) with key stakeholders, and debug as required
  • Develop and maintain internal process documentation and knowledge base material

Skills:

  • Driven, passionate about solution design and process improvement
  • Excellent written and verbal communication skills with internal and external stakeholders
  • Ability to function as the strategic client advisor who can tactfully navigate the complex or difficult clients situations to keep a project on schedule and within budget
  • Ability to translate sophisticated technical concepts and present in non-technical fashion while articulating the benefits of the solution
  • Analytical and problem-solving skills
  • Ability to independently and professionally handle multiple projects/clients simultaneously
  • Ability to identify the unanswered obstacles of a project, and ensure alignment with stakeholders
  • Strong ability to limit assumptions and unearth the critical requirements of projects
  • Willingness to serve in a fast-paced environment that requires flexibility

Experience and Education Requirements:

  • Minimum 3+ years of integration and migration experience with CRMs and/or marketing automation platforms (HubSpot, Salesforce, Microsoft Dynamics, NetSuite, Sugar CRM, etc.)
  • Bachelor’s degree in a technical field or demonstrated industry experience
  • Client-facing experience managing projects, expectations, and outcomes for multiple clients at a given time
  • Ability to develop technical solutions involving multiple platforms

Candidates who will stand out will also have:

  • Previous experience with SOAP API’s
  • Previous hands-on experience working with integration software
  • Experience working with HubSpot
  • Understanding of sales and marketing processes
  • Understanding of relational database concepts
  • Remote work experience

Interview Process:

  • Application submission
  • Phone screen with HR
  • Video call with Director of Development
  • Video call with Director or Technology Integrations
  • Reference checking
  • Final video interview with VP of Client Services

Our Extensive Employee Benefits Program Includes:

  • Generous compensation package with performance incentives
  • Health insurance with company contribution
  • Paid maternity and paternity leave
  • Paid vacation
  • Paid time off
  • 401(k) with employer matching
  • Flexible spend plan
  • Company-funded short-term disability and life insurance
  • Long-term disability
  • Annual leadership conference, SmartBugapalooza
  • Training budget
  • The flexibility of working remotely

About SmartBug Media™
SmartBug Media™ is a fully remote globally recognized Intelligent Inbound™ marketing agency that assists businesses in growing revenue through content marketing, sales enablement, web development, marketing automation, and PR. For over 10 years, SmartBug™ has helped businesses increase qualified leads, close customers, and enhance the reach and loyalty of their brands. We are a 100+ person remote company that believes you shouldn’t have to compromise work/life balance in order to deliver great work, and we believe that you can do this from anywhere. SmartBug has been named to the Inc. 5000 4 times, Adweek 100 the last two years, and has won numerous Comparably awards for its culture and leadership. SmartBug is HubSpot’s highest-rated partner in the world.

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