Job Description:

The Pluralsight One Account Coordinator ensures that nonprofit and K-12 school customers have the information and resources they need to successfully leverage the Pluralsight platform after their initial onboarding. They own the renewal lifecycle for all Pluralsight One customers, ensuring that these organizations realize the full value of their subscriptions. This role reports directly to the Vice President for Social Impact and requires significant autonomy.

 

What you’ll do:

  • Own the post-onboarding customer journey for all nonprofit and K-12 school customers.
  • Manage the renewal process for all nonprofit and K-12 school customers, ensuring high retention rates through consultative conversations when needed.
  • Deliver additional value to customers over time through upselling and cross selling as appropriate.
  • Proactively monitor customer engagement data to identify opportunities to better support their needs at scale.
  • Gather feedback from customers to identify areas where Pluralsight can improve the customer experience.
  • Manage and report on metrics related to customer satisfaction, retention, engagement, and impact.

 

Experience you’ll bring:

  • Experience renewing SaaS customers and identifying expansion opportunities.
  • Strong working knowledge of the Salesforce platform, including reports, dashboards, custom objects, and integrations.
  • Fluency with basic spreadsheet functions and formulas.

 

Requirements:

 

Evidence and our collective experience suggest that women and people of color often don’t apply for jobs if they believe that they don’t possess 100% of the qualifications listed in a job description. Accordingly, below are some of the most important attributes that successful candidates may possess. This list is neither exhaustive nor 100% required:

  • Requires a minimum of 2 years of related or equivalent experience; a Bachelor’s degree, or an advanced degree without experience.
  • Understanding of SaaS sales processes and customer journeys, especially implementation, up-sell/cross-sell, and renewal.
  • Demonstrated ability to analyze, document, and optimize business processes.
  • Experience working in a nonprofit organization or K-12 school system.
  • Outstanding communication skills, both written and verbal.
  • Passion for the Pluralsight One mission, commitment to driving social impact, and understanding of educational challenges and opportunities in underserved communities.

 

How you’ll measure success:

  • Customer renewals, including accounts, licenses, and revenue.
  • Customer success, including adoption, engagement, and support ticket volume.
  • Efficiency, including process improvements that save us and our customers time.
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