Customer Success Manager

American farmers have made tremendous technology advancements through hardware improvements and investments in precision agriculture. However, when it comes to the back-office, most farms are decades behind, relying on spreadsheets, filing cabinets, and decades-old on-prem software to recruit, manage, and pay their workforce. Seso is addressing this problem by modernizing the back-office for the farm.
Our mission is to build the premier platform for agribusiness to hire and manage their workforce and improve the lives of agricultural workers. We are addressing American farmers biggest pain point – access to qualified labor – through a software-enabled labor solution that automates the H-2A visa. Our comprehensive HR platform streamlines and automates the hiring process for farms and seamlessly integrates their efforts across recruitment, onboarding, payroll, and insurance while providing workers access to financial services for the first time.
Seso has raised over $60M from Tier I investors including Index, Founders Fund, and Mary Meeker at Bond, and has been recognized with awards including Forbes Rising Stars and Andreessen Horowitz’s American Dynamism 50.
About the Role
The Seso Customer Success team is growing, and were on the hunt for a Customer Success Manager to increase adoption, build relationships, and drive coordination with our customers. The ideal candidate will thrive in a start-up environment and will exercise extreme ownership. This individual knows how to influence customers and work toward the mutual goal of reducing cumbersome manual processes.
As a Customer Success Manager, you will be responsible for managing a territory of growers and farm labor contractors who use a myriad of Seso products and services. Youll be the main point of contact for key stakeholders in HR, Finance, and Operations and are ultimately responsible for driving high renewal rates and identifying opportunities for expansion. In this role youll partner closely with Sales, Product, and Customer Operations teams to deliver measurable results to your customers and enhance the customer experience for which Seso strives.
Responsibilities
Establish and develop a strategy for driving usage of Seso and delivering results within your territory
Own the renewal process with an eye toward upsell and expansion
Manage strategic projects across a diverse group of internal and external stakeholders
Advocate for the customer and proactively bring creative solutions to common challenges
Actively listen to our customers to understand how they work, their business challenges, how we can help and develop the expertise to advise them
Manage your territory and keep stakeholders and systems up to date
Skillset
At least 3-8 years of customer success experience in a fast-paced environment; experience in a start-up environment strongly preferred
A strong sense of urgency and ownership over outcomes
A proven track record of success in process management and a displayed technical aptitude
Excellent organizational skills and ability to prioritize, delegate, multi-task and execute
Superior communications skills (presentation, written, & verbal) in order to communicate effectively across levels and organizations
Ability to travel up to 25%
Ability to navigate complex and emotional situations in a professional manner
The ideal candidate will have experience working with agribusiness or similar industries and is located in the Pacific or Mountain time zones.
Benefits
Talented and fun teammates who don’t take themselves too seriously
Competitive Salary and meaningful equity
Excellent medical and dental insurance plans
Flexible work schedule and flexible paid time off
Budget and support for personal development
Last week of the year off for company wide winter break
Diversity is more than a commitment at Seso, it is the foundation of what we do. We pride ourselves on building the premier platform that serves agribusiness and improves the lives of agricultural workers. We believe in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin and all the other fascinating characteristics that make us all feel welcome.