The primary objective of the Customer Success Manager is to work with the automotive manufacturer to promote customer satisfaction and partnership growth by leading cross-functional product onboarding, product performance reporting, analytics, and issue resolution. The Customer Success Manager works with the Account Management Teams and Automotive Manufacturer Clients to identify value creation and operational improvement opportunities across the product portfolio, and act as the chief customer advocate within the CCC organization. This role is also a subject matter expert in CCC Mobility Products and in expressing their value propositions.

CCC’s Mobility Group is partnering with automotive manufacturers to connect them with a vast network of insurers, car dealers, and collision repair facilities, and help improve their customer relationships and profitability by providing data insights and network management solutions.

Key Responsibilities:

• Supports Account Management teams in meeting specific client needs across the CCC Mobility product portfolio.
• Drives cross-functional initiatives and works with the Account Team, Product Management, Product Development, Implementation, Legal, Operations and other CCC teams to track down status and resolve open client issues. Follows-up and closes issues with clients.
• Supports CCC business development process for designated accounts.
• Monitors account service plans to reduce issues and detect competitive threats.
• Develops operational scorecards for designated account.
• Provides clients and their management teams with reporting and insights.
• Identify, analyze and interpret results, patterns and trends using statistical techniques within complex data sets.

Requirements:

• Bachelor’s degree required. (consideration may be given for high-achieving candidates with equivalent work experience)
• 3+ years of service experience required, 5+ years preferred.
• Experience in at least one of the following industries is required: Automotive Manufacturing, Dealership, Collision Repair, Auto Insurance, Automotive Telematics or similar.
• Strong ability to identify, analyze and interpret trends or patterns in complex data sets.
• Strong project management, coordination skills required

Salary range is:

$65,562.00 – $100,000.00

This position is bonus/commission eligible.