We are looking for the right Customer Success Manager who is customer obsessed, has technical aptitude, and wants to join the Customer Experience Team to make sure every interaction with Automox ends with a happy customer. As a Customer Success Manager, your primary responsibility is to provide product expertise combined with a keen focus on the customer’s desired outcomes.  You will work with customers and internal stakeholders throughout the customer’s lifecycle to ensure they receive maximum value from our solution. You will work with our customers to build relationships, learn about their businesses, and drive value based on our customers’ defined goals and objectives.
As a Customer Success Manager, you will become the trusted product technical advisor of our clients and partners. You’ll identify key technical strategies that will unlock business value for clients, improve product usability, expand product adoption, and increase customer satisfaction and loyalty.

WHAT YOU’LL BE DOING

    • Develop strong relationships with our current customers: understand customer pain points, technical landscape, and business goals.
    • Monitor specific data to identify at-risk customers
    • Pinpoint problems and opportunities for expansion. Work cross-functionally with the Account Manager for expansion and renewal opportunities
    • Lead scheduled Business Reviews with customers
    • Effectively communicate with customers and address questions, and challenging situations. This may include basic technical IT topics.  Drive maximum customer health and retention
    • Work with customers and champion internal teams on escalated issues to ensure the best possible experience.
    • Leverage data to create a comprehensive customer profile
    • Brings ideas for improvement that helps us grow our business and fosters customer advocates
    • Develop strong relationships with Engineering, Product, and Operations to ensure cohesion and shared understanding of goals and initiatives
    • Provide actionable feedback to engineering and product teams related to customer feature requests and product needs

SHARED VALUES

    • Extraordinary communicator – you are concise, articulate, and able to get to the heart of the matter.
    • Innately Curious – you seek to understand the what, why, and how of our business.

WHAT YOU BRING TO THE TABLE

    • A passion for technology, customers, problem-solving, and being a part of a fast-growing SaaS company
    • 3+ years of experience in Customer Success supporting a technical solution.
    • Proven track record in handling difficult conversations with customers
    • Experience in working with multi-divisional, multi-geographical customers
    • You are concise, articulate, and able to get to the heart of the matter
    • You seek to understand the what, why, and how of our business
    • You have been a Customer Success Manager supporting a technical product
    •  You have a passion for technology, customers, problem solving and being a part of a fast-growing SaaS company
    • Plan and carry out responsibilities with minimal direction
$74,000 – $90,000 a year
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