We encourage applicants from all locations in the US to apply. This role is remote or hybrid flexible, as we have offices in New York City, Northern California, and Bozeman.

What you’ll do

    • Act as the day-to-day point of contact for at least one Enterprise Customer
    • Partner with your customer to translate business objectives into measurable goals
    • Manage delivery of ASAPP’s products –  including requirements gathering, timeline management, and partnership with our Solutions Architecture & Engineering Teams – all against a strategic roadmap that aligns to business objectives
    • Empower our customers to get the most from ASAPP, including providing product training & configuration best practices
    • Work across teams, build consensus, exercise sound judgment in high-pressure situations, and balance customer and engineering needs
    • Learn quickly, address problems when you see them, and act as an advocate for ASAPP externally, and for your customers internally

What you’ll need

    • At least 5 years of customer-facing delivery experience, preferably in consulting, implementation, or customer success
    • Experience collaborating cross-functionally, especially with technical teams
    • Proven ability to translate business objectives into product or solution requirements, and manage scope, and maintain a bias towards action or progress
    • Experience/Interest in measuring outcomes and leveraging BI tools
    • Demonstrated ability to develop partnership with complex customers
    • Strong written and verbal communication skills, and the ability to translate between audiences, synthesize complex ideas, and influence outcomes
    • Personal commitment to ASAPP’s Core Values, including Ownership & Excellence
    • An adaptive and introspective nature; open to giving and receiving frequent feedback
    • Aptitude for technical fluency (non-technical backgrounds welcomed)

What we’d like to see

    • SaaS experience
    • AI software experience
    • Enterprise customer management or delivery experience

Benefits

    • Competitive compensation with stock options
    • Comprehensive medical, vision, and dental insurance
    • 401k matching
    • Fitness and wellness stipend
    • Mobile phone reimbursement
    • Mental well-being benefits
    • Professional learning and development stipend
    • Parental leave, including adoptive and foster parents
    • 3 weeks paid time off (increases with tenure) and unlimited sick leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance.
Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.
If you are a Colorado applicant:
– The estimated pay range for this role, based in Colorado, is $120,000 – 150,000.
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