Reporting to our Director of Customer Success, the Customer Success Manager will be responsible for expanding the depth and breadth of Bullhorn products with your customers to ensure continued long-term success. You will help clients define and implement best practices that fit their Customer Success processes and ensure alignment with configurations & best practices to fit the customer’s business needs. This position requires a mixture of strategic consulting, technical expertise, project management, organizational, problem-solving, and advisory skills. The ideal candidate will be comfortable interacting with customers, working autonomously, and driving outcomes.

 

A typical day will include…

  • Being responsible for defining and executing a technical strategy to drive outcomes of existing strategic enterprise  customers
  • Partnering with the Account Management team and customer data to proactively identify customer engagements for immediate improvement in adoption and value
  • Prioritizing options and execute next steps to optimize experience and overall utilization of solution
  • Using your solid technical skills and aptitude as needed – CRM, databases, data integration processes, Salesforce.com, and various SaaS platforms are considered relevant
  • Working with an executive presence and confidence in communicating with technical, business, and VP & C-level stakeholders

This role is a fit for you if…

  • You have 5+ years of hands on Professional Services/Enterprise product implementation or related experience
  • You have experience with spearheading initiatives with cross-functional teams on a number of concurrent engagements
  • You have experience in working with complex, multi-divisional, multi-geographical customers
  • You have the ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions

 

 

 

What we offer…

  • Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
  • Unlimited Planned Paid Time Off
  • Global Mental Health Support
  • On-Demand Learning & Development
  • Quarterly paid volunteer days
  • Lucrative Employee Referral Program (eligible for prior to your first day)
  • Company-wide mentor program
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