Account Manager

As an Account Manager, your main priority in this role will be to build, own and maintain strong relationships with our clients. In this role, you will be responsible for a large portion of the company’s revenue by renewing and growing existing enterprise and partnership accounts.

#LI-REMOTE

What You’ll Do:

• Ensure the ongoing success of a select named group of existing customer accounts
• Maintain revenue and minimize churn from assigned accounts (gross retention)
• Achieve revenue growth goals, producing incremental revenue from assigned accounts
• Hit individual targets for Net Revenue Retention (NRR)
• Maintain a positive NPS score among assigned accounts
• Document and maintain accurate records of all customer interactions and current status via Salesforce and ChurnZero
• Build account plans for maintaining customer happiness and increasing revenues
• Complete complex sales process with mid-level and executive buyers
• Build proposals for new revenue opportunities and handle contract negotiations
• Quantifying value in the form of a return on investment or Business Case
• Managing quarterly revenue contributions through a repeatable process (Sequence of events or Action Plan)
• Serving as the virtual CEO to rally internal team members to serve emerging opportunities
• Close business in a predictable manner leveraging MEDDIC sales methodology
• Provide and maintain accurate forecasts via Salesforce

What will help you succeed:

Must haves:

• 3+ years of experience selling and or servicing both large and small startup companies
• Strong verbal, written, and analytics skills
• Highly passionate self-starter that’s willing to develop and work a territory plan
• The ability to work with Customer Success
• Ability to communicate effectively with senior level (economic buyers)
• Representing Opportunities to the company with an account plan to drive consensus
• Familiarity with Salesforce and/or ChurnZero a plus

Benefits:

• “Remote first” culture – work anywhere in the US as long as you have a reliable internet connection
• Flexible PTO – no accrued hours and no limit on the number of vacation days employees can take each year
• 17 annual company-wide holidays including a week long “summer break”
• 10 days sick leave
• Up to 4 weeks bereavement leave
• 2 volunteer days off
• 2 professional development days off
• 12 weeks paid parental leave for all parents
• Weekly “flex time” – no internal meetings on Tuesdays and Friday afternoons
• 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents

Target Annual Compensation Range for this role will be $76,200 to $152,300.