As an Account Manager, your main priority in this role will be to build, own and maintain strong relationships with our clients. In this role, you will be responsible for a large portion of the company’s revenue by renewing and growing existing enterprise and partnership accounts.


What You’ll Do:

  • Ensure the ongoing success of a select named group of existing customer accounts
  • Maintain revenue and minimize churn from assigned accounts (gross retention)
  • Achieve revenue growth goals, producing incremental revenue from assigned accounts
  • Hit individual targets for Net Revenue Retention (NRR)
  • Maintain a positive NPS score among assigned accounts
  • Document and maintain accurate records of all customer interactions and current status via Salesforce and ChurnZero
  • Build account plans for maintaining customer happiness and increasing revenues
  • Complete complex sales process with mid-level and executive buyers
  • Build proposals for new revenue opportunities and handle contract negotiations
  • Quantifying value in the form of a return on investment or Business Case
  • Managing quarterly revenue contributions through a repeatable process (Sequence of events or Action Plan)
  • Serving as the virtual CEO to rally internal team members to serve emerging opportunities
  • Close business in a predictable manner leveraging MEDDIC sales methodology
  • Provide and maintain accurate forecasts via Salesforce

What will help you succeed:

Must haves:

  • 3+ years of experience selling and or servicing both large and small startup companies
  • Strong verbal, written, and analytics skills
  • Highly passionate self-starter that’s willing to develop and work a territory plan
  • The ability to work with Customer Success
  • Ability to communicate effectively with senior level (economic buyers)
  • Representing Opportunities to the company with an account plan to drive consensus
  • Familiarity with Salesforce and/or ChurnZero a plus


  • “Remote first” culture – work anywhere in the US as long as you have a reliable internet connection
  • Flexible PTO – no accrued hours and no limit on the number of vacation days employees can take each year
  • 17 annual company-wide holidays including a week long “summer break”
  • 10 days sick leave
  • Up to 4 weeks bereavement leave
  • 2 volunteer days off
  • 2 professional development days off
  • 12 weeks paid parental leave for all parents
  • Weekly “flex time” – no internal meetings on Tuesdays and Friday afternoons
  • 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents

Target Annual Compensation Range for this role will be $76,200 to $152,300.

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