As an Account Manager, you will build strategic relationships with our existing clients to drive revenue, stimulate growth and maximize client lifetime value.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

    • Grow customer accounts via new product sales and expansion of existing product and services engagements.
    • Develop new pipeline opportunities within a set of named install base accounts
    • Consult existing clients on their internal process to drive change and expand the use of UpKeep’s product offerings
    • Develop, manage, and forecast a sales pipeline through regular engagement, outreach, and partnership with customer success & implementation team
    • Own contract negotiations and close the sale before handing off to the Customer Success and Implementation team
    • Meet or exceed monthly and yearly revenue quota

EXPERIENCE

    • 3+ years experience in account management or customer success upselling and cross-selling, preferably in B2B SaaS
    • 1+ year of working with self-sourced or passive leads
    • Maintenance, Manufacturing, and Facilities sales industry experience a plus
    • Proven track record of meeting or exceeding quotas and receiving positive customer feedback
    • Bachelor’s Degree with equivalent experience a plus

KNOWLEDGE

    • Demonstrated, proven success in relationship building, pipeline management, prospecting, contract negotiation and closing customers in a high-paced sales environment
    • Proficiency with CRM applications such as Salesforce
    • Experience with SalesLoft, Zoominfo, Postal.io, Chorus, and Chili Piper is a plus
    • Organized and detail-oriented
    • Selling solutions over the phone with persuasive closing techniques
    • Ability to work independently and as part of a team in a highly dynamic and fast paced environment
    • Ability to multitask and juggle several responsibilities simultaneously
    • Strong written and verbal communication skills

DESIRED BEHAVIORS

    • Receptive to change – is flexible. Seeks and adopts improved approaches and processes.
    • Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
    • Manages the workload – makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.
    • Technically proficient – knows the role and has a solid familiarity with tasks and responsibilities.
    • Takes responsibility for own learning – knows personal strengths and recognizes development needs. Is open to feedback and always seeks to learn.
    • Communicates ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives.
    • Works collaboratively – shares information, fosters teamwork and contributes to a positive work environment where people want to come to work.
    • Display ethical character and competence – acts with integrity and intent, is accountable for own actions, behaves according to the company values.
    • Act as a good citizen of UpKeep.
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