We are looking for a Customer Success Manager who isn’t afraid to roll up their sleeves and get creative.
The Customer Team at Amplemarket is on a mission to be the best in the business and to set the industry bar higher. We recognize the customer experience is what helps brands grow… and win. We’re thrilled to have the opportunity to build a process and experience that hasn’t been done before. If you like to collaborate, spearhead new ideas, and are passionate about doing things that don’t scale, let’s talk!

You Will:

  • Manage a portfolio of Accounts.
  • Help define, structure and improve Amplemarket’s customer success processes.
  • Engage with new customers and help them during their onboarding and implementation process.
  • Engage in business-level and technical conversations at multiple levels of any organization.
  • Provide data driven insights and recommendations that inform the growth and long-term success of Amplemarket’s customers.
  • Drive success in tangible metrics like retention, renewals and expansions.
  • Work closely with Sales and Product teams.

Who we’re looking for:

  • +2 years experience in customer success, account management or related role.
  • Exceptional ability to build and maintain strong trusted relationships with customers, from end users through to executive sponsors.
  • Commercially savvy and extremely efficient at spotting, nurturing and closing growth opportunities.
  • Strong written and verbal communication skills.
  • Want to work, learn and grow in a high-growth startup atmosphere.
  • Ability to operate in a fast-paced environment.

Nice to have:

  • Experience doing customer success for B2B and/or SaaS products
  • Experiencing working at a high-growth startup before
More things about Amplemarket:
We offer:
  • Nice work environment
  • Competitive Salary
  • Health Insurance
  • Stock Options
  • Annual Company Trip in a secret location
  • and more!
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