We develop products that serve over 100 million users with no-code workflow automation, electronic signature, and document management solutions. The company’s portfolio of award-winning products, signNow, pdfFiller, DocHub, WorkFlow, Instapage, and US Legal Forms, empower teams to transform how their organizations run digitally.
Role Overview:
As an Enterprise Customer Success Manager at airSlate, you’ll play a pivotal role in the onboarding, implementation, growth, renewal, and expansion of our largest customer accounts. We’re seeking a seasoned professional with a minimum of 5 years of experience as either a Customer Success Manager (CSM) or an Account Executive, preferably with extensive enterprise-level experience. In addition to managing key accounts, this role will work closely with our Director of Customer Success in escalating product requests and requirements of largest clients to our internal product team.
Salary range: $105,000/yr – $140,000/yr
Key Responsibilities:
- Lead the implementation of new customers as the project manager, collaborating closely with Account Executives, Solutions Engineers, Support teams, and Development teams.
- Serve as the primary point of contact for new customer onboarding, user training, and ongoing business reviews.
- Gain a deep understanding of customers’ workflow requirements and desired business outcomes, facilitating communication and alignment throughout the customer lifecycle.
- Conduct Quarterly Business Reviews to communicate and reinforce the value our products bring to customers.
- Proactively identify opportunities for upselling, cross-selling, and expansion within existing accounts, ensuring high renewal rates.
- Be accountable for retention metrics like NRR and Logo Renewal while growing $4M book of business through add-on and expansion.
- Act as a trusted advisor to customers, providing guidance on product functionality, use cases, and best practices.
- Gather and analyze customer feedback, health metrics, and Net Promoter Scores (NPS) to drive continuous improvement and inform product development.
- Manage ~$4M ARR book of business with measurable results on Net Revenue Retention and Expansion Revenue
Requirements:
- 5 years of experience in customer success, account management, or an account executive preferably within the enterprise segment.
- Proven track record of promoting value through deep customer expertise and fostering positive business relationships leading to growth in revenue.
- Strong organizational skills and accountability, with the ability to manage multiple priorities effectively.
- In-depth understanding of customers’ desired business outcomes and the ability to identify and capitalize on expansion opportunities.
- Proficiency in working with cross-functional teams, including Sales, Product, Marketing, Support, and Development.
- Familiarity with SaaS principles and basic technical aptitude to advise on product usage.
- Experience navigating complex, multi-divisional, and multi-geographical customer environments.
- Join us at airSlate and be part of a dynamic team driving digital transformation worldwide. If you’re passionate about leveraging technology to empower organizations and thrive in a fast-paced, collaborative environment, we want to hear from you. Apply now to embark on an exciting journey with us!
With us, you will grow professionally by doing work you are proud of and collaborate with a motivated and diverse team🚀.
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