Customer Success Manager

We’re looking for a tech-savvy Customer Success Manager with a drive for building relationships and finding solutions. As a member of our Customer Success Team, you’ll be working with other awesome tech startups by engaging with their founders and leadership teams. Your sphere of influence will include maintaining customer relationships, networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You’ll be asked for your insights on client-to-business interactions, how you think we can improve the customer experience through product support, and how best to handle customer complaints and requests.

Our Customer Success Manager must be social and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager will engage with customers, maximize value, and create strategies to grow our customer base.

Key Responsibilities

• Own post-sales relationships with our existing and new customers with contributions to growing ARR (annual recurring revenue)
• Help improve customer experience through data analysis
• Contribute to tutorials and communications
• Maximize customer retention
• Aid in innovative product design and development

Key Skillsets / Knowledge Requirements

• Detail oriented with strong organizational skills
• Ability to handle multiple priorities
• Demonstrated leadership qualities
• High computer literacy and ability to learn new software
• Passion for service

Educational Requirements and Career Experience

• Bachelors degree
• 2-6 years of experience in a customer-facing role and startup SaaS experience

Compensation & Benefits

• The salary range for this position is $90,000 – $110,000 plus a performance based bonus
• Exceptional health, dental, and vision care
• Early equity in a fast-growing company
• Hybrid work-from-home model (or remote)
• Unlimited PTO
• Home office equipment stipend
• Quarterly wellness stipend