Mid-Market Customer Success Manager

Jasper is looking for an experienced Mid-Market Customer Success Manager to drive Jasper’s strategic renewals while working closely with our customers to ensure ongoing adoption and success. This role is highly cross-functional, and you will regularly interact with our sales, product, marketing, and engineering teams to ensure we advocate for our customers’ voices.

In this role, you’ll own the execution of our business customers’ journey. You will join an existing team and adapt to the changes in our business.

This fully remote role reports to the Director of Customer Success and is open to candidates located anywhere in the continental US.

What you will do at Jasper 

• Own a book of Jasper’s commercial customers, drive renewals, and ensure retention for these accounts.
• Work with about 70-100 of our mid-market customers to leverage AI in their specific industries and businesses.
• Serve as a customer advocate by building a strategy to manage the engagement and success of our customers.
• Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product.
• Become a product expert: Develop best practices to share with customers, helping them best leverage Jasper’s full functionality.
• Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding customer experiences, and directly impact the product roadmap.

What you will bring to Jasper

• 2-5 years of experience as a Customer Success Manager, Account Manager, or similar role
• Proven track record of achieving commercial targets and goals, preferably in a SaaS setting.
• Experience managing complex accounts and renewals.
• You have excellent interpersonal skills with a history of building strong business relationships.
• You’re an influential communicator with experience presenting to small and large audiences.
• You’re proficient in organization, account prioritization, and time management. Ability to orchestrate cross-functional resources to ensure the success of your customers.
• You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team.

Nice to have:

• Experience working with generative AI and working with a variety of different industries.
• Experience working at a SaaS company in the CRM or data services space.

Compensation Range

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected salary range at offer for this role is $110,000-$120,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Benefits & Perks

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families
• 401(k) program with up to 2% company matching
• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work
• FlexWellness program ($1,800 annually) to help support your personal health goals
• Generous budget for home office set up
• $1,500 annual learning and development stipend
• 16 weeks of paid parental leave