We are seeking a Customer Success Manager to be responsible for solution adoption, empowering Contact Centers to deploy tools that can change their day to day, and drive customer retention.

What you’ll do day to day as a Customer Success Manager

    • Driving process change and product adoption through change management, executive level relationships, project management, and training enablement
    • Monitoring customer health across the customer journey and taking data driven actions to influence the right behavior
    • Conducting Quarterly Business Reviews at an executive level to demonstrate qualitative and quantitative value
    • Championing and owning customer retention and partnering with Account Managers on upsells
    • Advocating for customer needs and educate them on adopting new features as we continue to enhance the product
    • Confidently working in an ambiguous environment — we are a fast moving startup!
    • Collaborating internally and externally to solve pain points for your customerProviding key contributions to help grow and scale our Customer Success organization

What you’ll bring to the role

    • 5+ years of experiencing owning clients in a CSM capacity for a SaaS solution, with proof of value add
    • You can tell us how you uncover your customers business needs, and align usage of your SaaS product to meet those needs
    • Eager to learn, try new things, and take calculated risks – for great impact, reward, and fulfillment!
    • Data-driven, process oriented individual who can point to ways you’ve up-leveled the product / process and people in your professional experience past
$120,000 – $130,000 a year
The salary range for this role is a base salary of $120,000 – $130,000. The position also includes a variable/bonus structure, as well as Stock Options (ISOs).
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