As a Customer Success Manager you represent Bluecore by supporting, strategizing and executing with sophisticated e-commerce marketing teams. You will play a meaningful role in driving value and long-term partnerships with Bluecore by helping to make our clients heroes within their organization.
The ideal candidate is a customer-centric analytical problem solver who loves finding opportunities for our partners and is inventive & tenacious in efforts to bring those to life.

Responsibilities

    • Understanding the client’s business including priorities, business levers, audience, objectives, products, marketing initiatives, competitors and technical capabilities – YOU are an extension of their team!
    • Leading multiple client relationships. Develop and maintain a strong rapport with clients – you will be the primary touch point
    • Translating customer business objectives into optimizing the use of the Bluecore platform
    • Communicating technical solutions to deliver on clients’ desired outcomes
    • Using data to continuously optimize marketing campaigns and boost results
    • Generating ideas for new features and campaigns, tailored to the unique needs of each client
    • Developing and owning presentations to customers using data to guide your story and strategy

Qualifications

    • BA/BS degree and 3 plus years of proven experience related to e-commerce SaaS or digital marketing is required
    • Email Service Provider (ESP) experience is a plus!
    • Curious Problem Solver with outstanding organizational and prioritization skills
    • Strong technical skills or ability to quickly learn technical concepts
    • Proactive, positive demeanor and desire to work in a results-oriented and fast paced environment
    • Desire and ability to balance multiple relationships at a time
    • Motivated, tenacious, and resourceful
    • Excellent interpersonal and communication skills
    • Understand the value and challenges of working in a fast-paced environment
    • We are a remote first company and recruit from over 25 states; this role would require maintaining eastern standard hours of business
    • Although never required, Bluecorians will have the option to work from our New York City headquarters on occasion moving forward
    • This role may require travel in the future
Benefits:
Highly competitive compensation package including salary and equity as well as the opportunity to work for one of the fastest growing marketing technology companies.
– Comprehensive medical, dental, and vision insurance
– 401(k) plan
– Monthly discretionary reimbursement towards fitness, home office and/or Learning and Development opportunities
– Generous Parental Leave & flexible vacation policy
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