Customer Success Manager

At Salesloft, our Customer Success Manager will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as the go-to resource for our valued customers.

On a day-to-day basis, you will be responsible for ensuring successful product adoption and retention of key customers in the business. Specifically, you will:

• Effectively manage immediate escalations alongside long-term project plans.
• Organize workload and daily/weekly responsibilities in accordance with customer data points and situational context.
• Align with account teams to prioritize actions within your book of business.
• Pair pre-built resources with bespoke next steps that are relevant to the customer and their business objectives.
• Leverage tools to evaluate customer utilization patterns and provide relevant next-step recommendations.
• Share foundational sales engagement insights and best practices with an emphasis on how to execute those practices using Salesloft.
• Leverage and tailor scaled success plans Proactively reach out to customers to offer data-driven recommendations on best practices to help them increase their ROI with SalesLoft.
• Leverage scaled touchpoints to drive ROI across your entire customer base as well as take a more consultative approach to a subset of your highest ARR accounts.
• Lead business reviews  with key stakeholders (including C-Level) and deliver detailed success plans to help customers reach their business objectives and monitor progress.