Account Coordinator, Collections & Recoveries

You’ve developed your negotiation skills with 1+ year(s) experience in any professional environment where finding win-win solutions for customers is the number one priority.

We’ve found that everyone from tenured collections agents, sales reps from any industry, and customer service professionals with retail, restaurant and hospitality backgrounds are well-prepared for success in this key role.

The impact you’ll make:

You’ll drive forward our mission of financial inclusion by serving as the voice of Mission Lane, via live customer phone calls in a virtual call center environment.

Day-by-day, you’ll speak with customers who have fallen behind on their Mission Lane credit card payments, approach them with dignity and respect, and help them improve their financial health by negotiating payment or settlement plans.

You’ll thrive in this role if:

• You have 1+ year(s) customer service experience, in any industry.
• You have sales experience and are comfortable negotiating.
• You’re curious, use good judgment, and can quickly process situations to find solutions.
• You’re a great listener and find it easy to connect with others and build rapport.
• You stay calm during conflict and recover quickly from difficult conversations.
• You have strong written and verbal communication skills.
• You’re tech-savvy and comfortable learning new software.
• You’re growth-minded, a fast learner, and use constructive feedback to learn and improve.
• You’re adept at handling change and enjoy a fast-paced, dynamic work environment.

Work location:

• This is a work-from-home position, contingent upon being a resident of AR, AZ, FL, GA, MO, TX, UT, VA or WA.  All states are subject to change.
• A private, quiet, distraction-free, interruption-free work area is required.
• Fast, reliable internet service with minimum download speed of 80Mbps and upload speed of 8 Mbps is required.

Schedule:

• Training schedule (paid):  M-F 8:30am to 5pm Eastern, for the first 3 weeks
• Work schedule:  4 days on and 3 days off each week
  • Thursday, Friday, Saturday, Sunday – OR –  Saturday, Sunday, Monday, Tuesday
  • 8:30am to 7:30pm Eastern  (please translate to your local time zone)

Compensation & Benefits:

We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees’ total well-being. As an Account Coordinator at Mission Lane, your compensation and benefits would include:

• Hourly Pay: $18.07
• Monthly Wellness Stipend: $100 to use in any way that helps you thrive
• Monthly Internet Stipend: $40
• All IT equipment required for this role provided during your employment
• 160 Paid Time Off (PTO) hours
• 6 paid company holidays + 16 hours paid floating holiday time
• Health, dental and vision benefits, with a 100% company-paid employee option
• Paid parental leave after 6 months of employment
• Flexible Spending Account for medical and childcare expenses
• 401k with company match

This position offers the potential for promotion to Account Manager within your first year of employment. Promotion from Account Coordinator to Account Manager is based on achievement based performance goals.