Senior Technical Consultant, Professional Services (Front-end)

As a Senior Technical Consultant within our Professional Services team, you are essential to our customers’ success. You are responsible for designing and implementing optimal Khoros solutions to meet customer needs. On a day-to-day basis, you will be responsible for: understanding customer goals and guiding them to appropriate technical solutions; designing, implementing, and overseeing the development of these solutions; contributing to pre-sales efforts (feasibility, scoping, analysis, estimation); working with colleagues, as needed, throughout the design and delivery lifecycle.

Some responsibilities include:

• Working with customers to understand goals or requirements and guiding them to an appropriate technical solution; scoping, estimating, architecting, and implementing custom UX on Khoros’ core products; articulating complex technical concepts in layman’s terms.
• Overseeing the delivery of projects from a technical standpoint with the goal that the completed implementation adheres to the intended design and properly addresses the business requirements.
• Leading the technical track of a project and delegating project tasks to other engineers; collaborating with other engineers to solve technical problems and unblock project tasks; executing code reviews.
• Consulting with customers on Khoros UX customization best practices via video conference, phone, email, and occasionally in person.
• Managing and accounting for your own time and activities.
• Contributing to operational and process improvements within the department.
• Due to the nature of our customer-centric team, participation in occasional off-hours deployments and/or occasional rotation in on-call outage assistance may be required.

You might be a good fit if:

• 8+ years of professional web development experience.
• 3+ years experience in a customer-facing technical consulting role or similar position.
• Strong command of the English language (written, spoken, colloquial). You should have a clear telephone voice and good diction.
• Confidence in your presentation skills – ability to capture attention and deliver key messages in a variety of contexts (small groups to larger audiences).
• Able to connect strategic objectives to technical solutions; diplomatically questioning assumptions and approaches while collaborating to identify the best path forward.
• Strong foundation in semantic and accessible mark-up (HTML5/ARIA), modern CSS and layout techniques (CSS3/Flexbox/Grid), CSS preprocessors (Sass, PostCSS).
• Strong understanding of Javascript and related frameworks.
• An incredible eye for detail and an obsession for pixel perfection, along with the creative mindset to effectively combine aesthetics and usability.
• General software systems literacy to be applied in the context of customer consultation and technical delivery.
• Professional experience with:
  • Feasibility analysis and scoping technical work using a variety of methodologies (formal and informal)
  • Leading technical tracks of projects and delegating tasks to junior teammates
• Ability to apply critical thinking to customer and team objectives in order to understand requirements, goals, and issues and formulate possible solutions.
• Comfortable breaking down large problems and concepts into achievable segments; talent for troubleshooting
• Eager and able to learn independently while also recognizing when to seek help.
• Strong time management skills when serving multiple customers with competing priorities.

Preferred:

• Comfortable with basic client-side scripting (eg: JavaScript, jQuery, XML, JSON).
  Experience with a server-side templating framework (e.g.: Freemarker, Velocity, Handlebars).
  Familiarity with React, Typescript, GraphQL, NodeJS, PostCSS.
  Familiarity with UNIX command-line tools and scripting.
  Working knowledge of software revision control systems including Git and Subversion.