Solutions Architect

Essential Duties and Responsibilities:

• Serve as lead solutions consultant  providing solution design expertise and oversight to both internal and external customers.
• Act on any customer satisfaction or technical issues as it relates to solution design.
• Build out and maintain client-specific design standards by working with clients in an advisory role and enforcing use of standards by internal teams.
• Approve solution configuration to ensure delivery capability will achieve client expectations
• Investigate & develop options for creating and maintaining client specific design templates
• Ensure consistency in design practices and standards across clients’ deliverables by performing quality checks and serving as an internal client-SME
• Provide guidance to study team  during study start up and act as mediator between internal and external teams  around design practices
• Create and attend a general client requirements/expectations meeting with assigned internal project manager post sale.
• Review designs to ensure adherence to client standards
• Attend advisory meetings as needed to guide sales team on design capabilities
• Attend sales to service, kick off meeting, and design review meetings without driving content or discussions in meetings
• Attend UAT feedback review
• Advocate on behalf of client and professional services  department for Product/R&D improvements
• Attend Lessons Learned meetings with the study team and client as needed. Action any outcomes of the meeting and document updates to both customer and internal staff.
• Attend client governance meetings and prepare presentations that represent solution design process, metrics and needed improvements for customer relationship
• Develop, own, and drive the improvement of client success metrics
• Collaborate with other account managers (project managers, customer success managers, and business development team) for consistency/alignment between design approach and other client-level requirements.
• Participates in bid defense preparations when required
• Ensure Standardization Library compliance and reuse processes within and across service delivery
• Collaborate with other account SMEs for consistency/alignment between design approach and other client-level requirements.
• Train department on changes and additions in client design standards and expectations as needed

Education and Years of Experience:

• BS, BA or equivalent (Degree in science/ health care-related field a plus) or 7 years of industry related experience
• Minimum of 8 years of total relevant experience, with experience in RTSM and eCOA preferred
• Proven experience in client relations and interactions with clients at all levels
• Ability to understand and interpret clinical trial documentation such as protocols, questionnaires and other data collection instruments, and clinical data models
• Demonstrated experience in interpretation of client requirements to prepare and document design specifications
• Familiarity with FDA regulatory processes, clinical research processes
• Self directed – comfortable working in a fast-paced environment
• Ability to manage multiple project tasks and deliverables
• Proven problem-solving skills and attention to detail
• Excellent presentation, communication (written and oral) and negotiation skills
• Ability to travel up to 25%

Other Skills and Abilities:

• Familiarity with using SQL a plus
• Familiarity with system design and software development