Senior Product Designer

Help Scout has always been a company that puts design and the customer experience at the top of every list—the right decision, always, is the best experience for the customer. You’ll be given the space, trust and autonomy to do your best work, and have the support of teammates who sweat the details and bring out your best.

At this time, we are only able to hire in the United States for this role.
Eastern time working hours are preferred. We believe in strong work-life blend, and since you’ll be working closely with Engineering, Product, and Design teams, we are focusing our search on this timezone. You must be able to commit to core working hours between 9AM-1PM EST.

What You’ll do

• Product Designers at Help Scout are embedded on cross-functional teams that each own a specific area of the product. In close partnership with Product Management and Engineering, you’ll play a key role in shaping the overall strategy and product direction by connecting business objectives with customer value.
• You’ll conduct research to enhance what we know about our customers, their use cases, their goals/challenges, and leverage both qualitative and quantitative data to validate and inform design decisions.
• As the dedicated designer on your product team, you’ll define the user experience and user interface through sketches, wireframes, prototypes, and visual design, partnering closely with engineers to iterate on your vision and make it a reality. From concept to completion, and every iteration in between, you will have a direct impact on how we get there.
• You’ll develop strong rationale for design decisions, and articulate your perspective to your team and stakeholders. Along the way you’ll have the support of teammates to ensure a consistent, quality experience is delivered to customers.
• You’ll use, contribute to, and help evolve Help Scout’s robust design system.

About You 

• For this role, we require you to be based in the United States, and Eastern time working hours are preferred. See A note about time zones below.
• You are experienced working on products people depend on every day, with a particular focus on conversational/messaging tools, user-generated content, and/or collaborative features and functionality.
• You over-invest in well crafted interaction and visual design that makes the customer experience feel human, modern, and delightful. You leverage prototyping skills (HTML/CSS/JS a plus) to articulate your designs, especially in cases where interactions may be particularly nuanced.
• Your decisions are data-informed, and you have a proven ability to deliver excellent UI/UX while considering limitations of scale.
• You have experience planning and executing the experience roadmap for complex projects. You’re able to balance short-term priorities through the lens of a big-picture vision.
• You take full ownership of your work and take responsibility for every last detail, every step of the way.
• You pride yourself on your collaboration with others. You are exceptional at outbound communication (both sync and async) and clarifying your design decisions with every touch point. You crave feedback and understand how to apply it in your work.
• You have experience contributing to a design system and have been an active participant in its evolution.

Who you’ll work with

The design team can’t wait to meet you!

• Jared McDaniel: Co-founder, Director of Product Design
• Product Designers:  Seán Halpin, Ben Pham, Kieran Hazell

Compensation

Each role at Help Scout has a pay range aligned to our salary formula and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. We assess leveling during the hiring process for new teammates, during our bi-annual performance review cycles, and when a teammate’s role changes.

Our remote compensation philosophy is not based on the employee’s geographic location. You are paid the same no matter where you live.

The salary range for this role is $159,000-$169,000.