RVP, Customer Expansion

Job Responsibilities

• • • Strategic Planning and Execution
    • Develop and implement a comprehensive upsell strategy aligned with the company’s overall business goals.
    • Identify target segments and develop tailored upsell approaches for different customer profiles.
    • Continuously monitor and adjust strategies based on market trends, customer feedback, and performance metrics.

• • • Team Leadership and Development
    • Lead and manage a team of upsell specialists, providing guidance, training, and support to achieve sales targets.
    • Foster a culture of high performance, collaboration, and continuous improvement within the team.
    • Set clear goals, performance metrics, and expectations for the upsell team.

• • • Cross-Functional Collaboration
    • Work closely with solution consulting, customer success, sales development, and marketing teams to ensure alignment and integration of upsell strategies.
    • Collaborate with customer success to develop and support upsell opportunities.
    • Partner with marketing to create effective promotional materials and campaigns that drive upsell initiatives.

• • • Data Analysis and Reporting
    • Utilize data and analytics to identify upsell opportunities, track performance, and measure the effectiveness of upsell initiatives.
    • Provide regular reports and insights to senior leadership on upsell performance and revenue impact.
    • Implement tools and systems to enhance data-driven decision-making within the upsell team.

• • Revenue Growth
  • Drive revenue growth through effective upsell strategies, ensuring a significant contribution to the company’s overall sales targets.
  • Identify and pursue new revenue streams and market opportunities.
  • Develop pricing and packaging strategies that maximize upsell potential.
  • Other duties as assigned

Required Qualifications

• • Minimum of 10 years of experience in sales, business development, or a related role, with at least 5 years in a leadership position focused on upselling or account management.
  • Proven track record of developing and executing successful upsell strategies.
  • Strong leadership and team management skills.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Proficiency in data analysis and using CRM systems.
  • Strategic thinking and problem-solving abilities.
  • Customer-centric mindset with a strong focus on delivering value.