The Project Associate must demonstrate a deep technical understanding of our cloud-based, clinical platform and become familiar with EHR configuration and integrations set-up to play a critical role in the onboarding experience for our Enterprise customers. The right candidate will have a desire to problem solve, enjoys working with customers in a consultative manner, has a great attitude and ideally, prior experience working with distributed teams. This is a remote-based position.

Key Responsibilities:

  • Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects.
  • Coordinates and adheres to strict project schedules, and handles multiple assignments.
  • Proactively identify customer needs, challenges and expectations as well as seek out opportunities for process improvements internally.
  • Complete assigned project responsibilities which include but are not limited to: account activations, setting up eFax, ePrescribing, labs and other integrations requested by the customer.
  • Proactively identify potential risks and mitigation strategies and communicate action items and resolutions to project team and client stakeholders.
  • Communicate with customers and 3rd party vendors/partners to enable configuration experiences.
  • Document progress and updates in Salesforce and Cloud Coach; communicate whether your activities are on track/off track with the relevant stakeholders.
  • Develop and maintain technical expertise in assigned areas of the product functionality and utilize that expertise effectively and efficiently to help customers.
  • Ensure process and operating procedures documentation is up to date at all times to enable operational efficiency across the organization.
  • Actively contribute in any onboarding and training projects to support the customer journey, and product core adoption.
  • Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration.

Professional Qualifications:

  • 2+ years relevant professional experience in professional services or implementation
  • Previous software development experience in one or more of the following areas:
    • Electronic Health Records
    • User credentialing processes
    • Integration and configuration processes
  • Ability to communicate complex technical principles to both technical and non-technical stakeholders
  • Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
  • Knowledge of, or strong interest in, the US healthcare industry and common technologies used is a plus

Salary: $55,000 – $62,000

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