Product Manager (Experienced) – Data and Platform Team

Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.

The Role

Assembled is looking for an experienced Product Manager for Workforce Management to join our Data and Platform team, all located in NYC. In Workforce Management, we’re focused on scaling the products used by all of our current customers and driving the majority of our current revenue and growth. You will be working directly with great brands to put the right people in the right place at the right time in ways that more effectively and efficiently solve customer problems.

The Team

The Data and Platform Team is responsible for the data that power business decision-making in Assembled and our AI product, Assist. This includes our data model and proprietary metrics calculations, as well as integrations with platforms like Service Cloud, Zendesk, and Intercom. You will also be responsible for the strategy around our APIs for custom integrations and cultivating an ecosystem (both with partnerships and custom development) around Assembled.

A few near-term initiatives for this team include:

• Building trust in Assembled’s metrics and data: our customers are making critical staffing, routing, and people management decisions based on this data
• Evolving our data model and integrations for easier onboarding, data validation, and bringing more critical metrics and flexibility into Assembled
• Creating Executive Dashboards and other ways to understand, explore with AI, and act on the value of Assembled’s insights
• Expanding the ecosystem of integrations that contribute to and use Assembled’s data (and improving the APIs, tooling, and support to make these partnerships successful)

This is a fantastic role for the right person:

• You excel at diving into data that powers decision-making: where it comes from, how it’s modeled, what the limitations are, whether that makes sense, what people expect vs. what they get, and what we do with it. This is ‘data as product.’ Sometimes this requires forensic work and diving into code to really know what’s going on with complex calculations, and ideally your decision-making shouldn’t be gated on engineering bandwidth.
• You have been responsible for API products and worked on SaaS integrations before. Beyond the pure technical side of what’s possible now (and worthwhile), there’s also the relationship side of what could be and what customers will care about. You need to be a critical thinker comfortable in talking about the problems to solve as well as how two teams from different companies can best get from here to there.
• You already have strong product sense and craft and are excited to have some autonomy in growing the business value around our data and platform, with a minimum 3 and likely more than 5 years of strong product management experience. You'll be based in NYC, while your manager and the rest of the product team will be in San Francisco, so more of your day-to-day connections and learning will be with cross-functional partners.

We have a strong high-level roadmap of things our customers (and prospects) are excited for us to solve over the next year. But, there is still a lot to figure out and many opportunities to innovate and go beyond the plan as we grow our capacity and drive ever-improving execution. We firmly believe the best ideas can come from anywhere, and you’ll have a big voice in what we tackle and how we win.

Longer-term, we see many jobs that share a lot of operational characteristics with support, and our customers are already pulling us into adjacent areas like Trust and Safety, Outbounds Sales, and Command Center operations. We see a world in which airports, hospitals, global nonprofits, and others all benefit from the operational boost Assembled can bring.

Note: this is not one of those product roles where you should apply even if you don't have the above experiences or this isn't a strong match with your strengths and interests. You should have already done relevant work and excel in technical product and platform thinking. Given distance from the rest of the PM team, we won't consider candidates who don't already have a strong foundation in product management, experience in a place that does product well, and with demonstrated strong product judgement and business sense.

Job responsibilities

In this role, you will set winning strategy, drive direction, and multiply the impact of the product or initiatives you lead.

• Work with prospects and customers to deeply understand problems and needs. Conduct research and interviews, partner across functions, and analyze feedback and usage data.
• Collaborate with engineering and design teams to design and deliver impactful solutions. Provide clear requirements and direction, prioritize key features, and remove blockers. Our team is highly collaborative and individual engineers and designers wear a lot of hats. Expect and empower rigorous discussion and debate.
• Evangelize the product vision and roadmap to internal and external stakeholders. Share the “why” behind key decisions and rally teams around the product strategy.
• Foster a culture of experimentation and iteration. Design ways to test and validate new features or strategies, measuring impact & adoption and incorporating learnings.
• Drive product performance and key metrics. Report on insights to leadership and cross-functional teams and craft strategies to drive adoption and value.
• Champion high product quality. We hold a high bar for usability, visual design, as well as relevance to complex user workflows.
• Foster a fast-paced, growth-mindset, empathetic culture. The needs of our customers are changing quickly as companies grow (or shrink) and navigate new ways of working. At the same time, our company has more than doubled the number of customers in the past year. The ability to thrive in ambiguity and change and help us proactively shape the function and culture is critical.

Preferred qualifications

• 5+ years of product management experience in fast-growing tech environments (Enterprise SaaS working directly on data and API products)
• Collaborative leadership, with a track record of building strong partnerships, trust, and respect across functions and making the people around you more effective
• You've led and shipped complex, impactful enterprise SaaS product
• Strong written and verbal communication skills: this is a rigorous writing culture that welcomes discussion and feedback
• Strategic thinker who can align short-term execution with long-term goals and effectively connect those dots for others
• Customer orientation, with a passion for translating business problems into product solutions
• Analytical mindset and comfort working with data analysis tools like SQL, Looker, Tableau
• Technical fluency to drill into complex design and implementation challenges
• Strong mentorship mindset to help cultivate the Product Management team and function

The estimated base salary range for this role is $180,000 – $245,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.