Agiloft is looking to hire an experienced Principal Customer Success Manager to drive the
success of its largest customers and ensure maximum value is provided to them. You will be
responsible for building customer relationships, driving stickiness of our products and services,
day-to-day customer interactions and communications, securing account renewals, and
advocating as the voice of the customer internally. Our ideal candidate will work well in a fast
paced but remote work environment, achieve results through data driven efforts, be comfortable
analyzing data to tell a compelling story, and have a knack for developing deep relationships that
foster trust through strategic partnership.

Job Responsibilities

    • Manage renewals and strong engagement activity for a defined set of our largest customers
    • Act as an advisor to the customer with a customer-first mindset by having a thorough understanding of their business needs, building relationships with their stakeholders, and helping them succeed
    • Conduct EBRs(A360s)/QBRs with the account team to drive engagement and growth
    • Provide expertise by identifying what the client needs and the areas of value that Agiloft can provide
    • Set clear, transparent goals to meet client needs while collaborating across teams internally, including C-Suite, to deliver results.
    • Maintain clear and consistent communication between customers and internal stakeholders
    • Be passionate about data, the customer/consumer, and driving genuine change
    • Represent the voice of the customer to inform our sales process and product roadmap
    • Additional duties as assigned.

Required Qualifications

    • 7-10+ years in Customer Success, Relationship Management, or Account Management
    • Experience working with large Enterprise customers
    • Exceptional communication skills, highly organized, collaborative, and detail oriented
    • Experience building and maintaining relationships, while working to mitigate churn, drive engagement and secure high value renewals
    • Excellent teamwork skills with experience in working with cross functional teams to deliver results
    • Client relationship building and customer management with a track record in influencing and driving change
    • Work delivery oversight with project and pipeline management skills
    • Listening, questioning, and client interview techniques
    • Passion for data, the customer/consumer, and driving change with strong analytical skills
    • Experience with MS Excel
    • Bachelor’s degree or equivalent in any subject
    • Excitement for being in a startup environment.

Preferred Qualifications

    • JD or MBA
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