The Operations Specialist I, Customer Education collaborates with members of the Customer Education team to prepare, publish, and translate key customer training learning experiences for the Jamf portfolio. The Operations Specialist will need to manage content, toolsets, and key stakeholder interests to ensure timely publication of learning experiences. This role partners with members of the Customer Education team and works closely with the Technical Communications department.  Occasionally this role will work with Product Development, Delivery, and Jamf as a whole. The Operations Specialist will work under the guidance of the Manager, Customer Education department.


What you can expect to do in this role:

  • Publish, and maintain organization of, CE learning experiences for viewing and engagement. This includes, but is not limited to, student materials, videos, exams, online content, and simulations.
  • Coordinate learning experience translation to ensure content is available to customers in their native language.
  • Prepare learning experiences for review, publication, or translation, consistent with department standards.
  • Assist with the administration of the CE learning management system (LMS) to ensure customers receive the proper content and are recognized for their learning and development efforts.
  • Provide progress updates to CE and internal Jamf stakeholders to ensure timely project completion.
  • Occasionally support scheduling and organization of internal Product Development and Delivery team trainings to foster employee onboarding and continual growth.
  • Occasionally create reports and aggregate data to chronicle growth and development of processes and CE assets.
  • Perform all job responsibilities in alignment with the core values, mission, and purpose of the department and Jamf as a whole.
  • #LI-Remote


What we are looking for:

  • Minimum of 1 year data entry, copyediting, or publication review experience with Microsoft 365; particularly with translated content (Required)
  • Minimum of 1 year content publishing experience; particularly YouTube or Wistia (Required)
  • Minimum of 1 year learning management publishing experience; particularly Skilljar (Required)
  • Minimum of 1 year structured content authoring experience; particularly DITA/XML (Preferred)
  • Strong written and spoken communication skills; particularly technical writing (Preferred)
  • Experience working in an agile environment
  • Adapts to, and solves, challenges quickly and efficiently
  • Works well independently and as part of a team
  • High attention to detail
  • Business level proficiency in English
  • High School Diploma / GED (Required)
  • 4 Year/ Bachelors Degree (Preferred)
  • Skilljar Certified Professional (Preferred)
  • Jamf Certified Associate (Preferred)
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