About You
- 2+ years experience in Customer Success
- Experience owning retention, churn rate, and organic upsells- sales background preferred
- Ability to identify key champions and potential areas of expansion
- Self-learner and self-starter, able to become a product expert and customer advocate
- Strong organizational skills and detail oriented skills needed
- Excellent written and verbal skills (you will be leading calls with Executives and other key stakeholders)
- Demonstrated ability to communicate both technical and business concepts
- Drive long-term customer adoption through scalable onboarding with multiple departments and use cases
- Proven track record of managing successful cross-functional programs that drive customer success
- Ability to work cross departmentally with internal teams such as engineering, sales, account management, product, and support
- Comfortable traveling to meet with customers in person
- Technology industry experience preferred
- Love for start ups- a must!
Perks
- Work closely with customer executives and other key stakeholders
- Opportunity to own core metrics such as renewal rate and churn
- Catered lunch
- Fully stocked kitchen with all your favorite snacks and cold brew
- Unlimited vacation policy
- Health, dental, and vision benefits
- 401k and commuter benefits
- Fun company outings and events
Share
Facebook
Twitter
LinkedIn
Telegram
Tumblr
WhatsApp
VK
Mail