Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing customer base to ensure they help their businesses grow with Aircall!
What you’ll do:
- Grow and nurture a portfolio of accounts while developing strong relationships with key contacts
- Maximize your portfolio’s growth opportunities and mitigate its risks and possibility of churn by negotiating contracts and handling upsells and renewals, while maintaining a quarterly quota
- Have a strong understanding of our product and know how to articulate our value proposition clearly
- Develop new ways to increase customer satisfaction and organize product feedback
- Contribute ideas that help improve our processes, practices, and tools
What you’ll bring:
- Bachelor’s Degree in a relevant field of study preferred
- 2 years or more experience working in Customer Success and Sales
- You are a strong communicator with excellent verbal and written communication skills
- You are comfortable maintaining and exceeding a quota, negotiating contracts, and handling upsells and renewals
- You have a track record of meeting and exceeding account growth targets/KPIs on a consistent basis
- Strong interpersonal skills, experience building strong relationships, and a passion for consistently providing a great customer experience
- Confidence to manage competing tasks and issues in a fast-paced, international environment
- You are comfortable building trust and communicating effectively with all types of customers — from C-level, VP, and Director-level contacts, to the end-users of the software
- You have the ability to explain technical concepts in an easy to understand manner
- Previous experience in a similar B2B CSM role is highly preferred
- Salesforce, SaaS and start up experience highly preferred
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