As a Customer Success Manager, you’ll be working full-cycle with 50+ Warmly customers to drive onboarding, implementation, adoption, renewal, and expansion. You will be a consultant for each of your customers, working to understand their problems, identify the best ways for Warmly to help solve them, and help their team augment their sales and marketing workflows using Warmly.

You will work cross-functionally with Sales, Product and Engineering, and this role reports to both one of Warmly’s co-founders as well as Warmly’s Head of Customer Success.

We are looking for a tech-savvy, metrics-driven, highly detailed, stop-at-nothing performer. You must be curious, energetic, honest and motivated by solving big challenges. But most importantly, you must be an owner who cares deeply about customer outcomes. Hard work is not enough. Think about how to make a 10x impact, and apply that mindset in everything you do here.

Primary Duties

  • Own onboardings and implementations for new customers
  • Work closely with customers to understand their current GTM processes and implement Warmly to successfully augment their workflows
  • Drive growth and retention by working with customers through upsells and renewals
  • Lead key internal projects for Warmly’s customer success team to level up our organization

Qualifications:

  • 2-5 years sales or customer success experience in SaaS or 2+ years in consulting or investment banking
  • Experience working at a Series A or Series B startup
  • Detailed experience with Warmly’s tech stack (listed below)
  • Excellent verbal and written communication skills
  • Strong time management and prioritization skills

The Tech you’ll be working with and manage:

Compensation:

This role will be paid at $85,000 – $105,000 per year. The Salary range is $70,000 – $90,000 with the annual commission being $15,000 – $25,000 per year.

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