Customer Success Manager

Company DescriptionWhen you join Renaissance, you join a global leader in pre-K12 education technology. Renaissances solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matterscreating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.Job DescriptionWe believe that Customer Success is all about understanding your customers desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissances business outcomes.Territory: Pacific NorthwestOur Ideal CandidateDrive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, defining success criteria, and crafting success plans to help them achieve their goalsBuild, manage, and leverage key stakeholder relationships to build awareness across the entire districtDevelop a communication cadence with customers to monitor account health and deliver student learning outcomesStrategize with sales, marketing and product teams throughout the onboarding, nurturing and renewal Customer Success journey to achieve mutually beneficial long-term goalsContinuously self-educate about Renaissances products and solutions and the K-12 competitive landscapeAnticipate customer needs and adapts strategic plans in accordance with closely monitored metrics to achieve long-term goals and desired outcomesCultivate and strengthen relationships within assigned accounts as well as cross-functionally within RenaissanceActively seeks to understand change and incorporate new processes and systems quickly and effectivelyCurate success stories from districts to broaden Renaissances efficacy resourcesQualificationsYou excel at building relationshipsyou establish rapport, listen, and earn your customers trustYou can organize and lead a project implementation by influencing and coordinating the actions of people outside your locus of controlYou have a bias towards action and proactivity, and look to direct a situation rather than reactYou have strong technical skills; you like learning new software and techniquesYou convey complicated information in written and verbal communication that is simple, clear, concise, professional, and friendlyYou are driven to exceed customer expectations You proactively work to mitigate churn and handle objections to renew and expand accountsYou want to use your skills to help support teachers and studentsYou are driven to exceed customer expectations through a myriad of communication strategiesYou have worked in Educational Administration and/or SaaS driving large account implementationsYou have the ability to travel 10-20% of the time Experience with Salesforce, Gainsight, Microsoft Suite, Teams, and working remotelyExperience in working with Student Information Systems and/or MTSS (Multi Tiered System of Supports) systemsAdditional InformationAll your information will be kept confidential.Salary Range: $68 – 70K base salary + $15K incentive targetThis range is based on national market data and may vary by location.Benefits for eligible employees include:World Class Health Benefits: Medical, Prescription, Dental, Vision, TelehealthHealth Savings and Flexible Spending Accounts401(k) and Roth 401(k) with company matchPaid Vacation and Sick Time Off12 Paid HolidaysParental Leave (20 total weeks with 14 weeks paid) & Milk Stork programTuition ReimbursementLife & Disability InsuranceWell-being and Employee Assistance Programs
Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!EQUAL OPPORTUNITY EMPLOYERRenaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.REASONABLE ACCOMMODATIONSRenaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.EMPLOYMENT AUTHORIZATIONApplicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For information about Renaissance, visit: https://www.renaissance.com/