Customer Onboarding Manager

Seamless is looking for an Onboarding Manager to join our Activation & Onboarding Team. You’ll be the first interaction post-sale with our users to train and onboard them for the first 30 days of their journey as a new paid customer. You’ll also conduct and assist with live training webinars, assist customers with business challenges to adapt to our platform and build relationships with the customer for a lasting positive customer experience using Seamless AI. The Activation & Onboarding Team’s impact on the customer’s journey is crucial for their success and retention.

What you will get to do 

• Take ownership of clients onboarding, implementations and training.
• Build strong relationships with our clients to understand their needs and ensure their success with Seamless AI
• Train customers to build their most time-sensitive workflows and ensure there is a clear understanding of using Seamless in their everyday work .
• Empower customers to meet their goals and challenges
• Present online live webinars, trainings, and one-on-one sessions to educate customers on the features of Seamless AI
• Work cross-functionally with all of customer success teams on improvement projects
• Be the voice of the customer and influence the product development team roadmap repairing bugs and new features.

Apply today if you have:

• 1-3 years of customer success experience
• Excellent written and verbal communication skills
• Team player, able to work alongside several internal teams
• Detailed oriented, Well organized, Sales experience advantage
• Salesforce, Outreach, high density call volume experience advantage
• Ability to learn new technologies quickly and train others