Administrative Assistant

As an Administrative Assistant, you will be handling inbound & outbound calls, text messages, secure emails, and faxes from members and providers and connecting them to their Care Team. Additionally, you will provide administrative support by generating member reports, and data entry. This role reports into our Team Lead and is a remote role, eligible for individuals throughout the United States. Our headquarters are based in Nashville and if you live within the region and it is preferred, you may work from the Nashville office. Otherwise, this role can be performed remotely.  To be successful in this role, you should have a year or more of telephonic support experience in a healthcare or customer service role with a drive to handle member interactions with empathy and patience.

WHAT YOU’VE DONE

We are hiring for a July start date. If selected, you’ll be part of a cohort-based onboarding process beginning in July.

After your first three months, you will:

• Have completed training and are up to speed on Thyme Care tools, processes, and expectations
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.
• Generate daily member reports and assist with day-to-day functions to help prepare interdisciplinary care team meetings, such as case conferences
• Provide inbound telephonic, text, fax, and email support for our members
• Be able to identify and triage a member’s needs to connect them with our Care Teams for clinical support and care coordination
• Send weekly surveys to our members
• Schedule patient and provider calls and case conferences, as needed
• Contribute to special projects or data entry, including the growth of our virtual medical practice and stop-gap process execution

WHAT LEADS TO SUCCESS

• People-first. Thyme Care’s mission and members matter to you, deeply.
• Organized. You bring structure to chaos. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
• Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
• Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course.
• A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.
• Identify priorities and take action. You know how to identify and prioritize a member’s needs, and do what it takes to ensure that urgent and important needs are addressed immediately.
• Culture carrier. You’re curious, resilient, have a growth mindset, and are committed to fostering a positive environment.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full time position. The pay rate for this role is $19.23/hour.