Customer Success Specialist/Customer Support Specialist- USA BASED REMOTE JOB

Generational Income Properties is excited to welcome a dedicated Customer Success Specialist/Customer Support Specialist to our team in a USA-based remote role. In this position, you will play a crucial role in ensuring our clients receive exceptional service and support throughout their experience with us. You will be the primary point of contact for our clients, guiding them through our services, addressing their inquiries, and solving any issues they may encounter. The ideal candidate will possess strong interpersonal skills, a customer-first mindset, and the ability to work effectively in a fast-paced environment. Your contributions will be vital in fostering lasting relationships with our clients and helping them achieve their financial goals.

Responsibilities
Respond promptly to customer inquiries via phone, email, and chat.
Provide comprehensive product and service information to clients.
Resolve customer issues efficiently and escalate concerns when necessary.
Conduct follow-up communications to ensure customer satisfaction.
Maintain detailed records of customer interactions in our CRM system.
Collaborate with team members to continuously improve customer experience.
Identify opportunities to enhance customer engagement and retention.
High school diploma or equivalent; associate degree preferred.
Proven experience in customer service or customer support roles.
Strong verbal and written communication skills.
Ability to empathize with customers and understand their needs.
Proficiency with CRM software and Microsoft Office Suite.
Excellent problem-solving abilities and conflict resolution skills.
Strong organizational skills and the ability to manage multiple tasks efficiently.
Willingness to learn about our products and industry.