Customer Success Enablement Program Manager

You will empower these GTM teams with the knowledge, skills, and resources to deliver a consistent framework for our customer success teams to train on our product offering and work to maximise value received from the product. You are passionate about customer success best practices and thrive on seeing success in others. In this position you will be covering a variety of skills from project management, working with multiple international teams, technical know-how of the product, and maintaining and presenting the metrics for your initiatives. You’ll be part of the Revenue Enablement Team, reporting directly to the Sr. Manager of Revenue Enablement.

• Partner with CXOps, MOps, PMM, Biz Ops, Rev Tech, and other internal teams to help operationalize and train on large GTM strategic changes
• Create data driven initiatives the enablement team can tie to their business impact. This includes communication about metrics from certification, adoption and throughout the lifecycle of an initiative
• Strategic alignment with CS Leadership: This means meeting with the VP, Senior Directors, Directors, and Managers on a regular basis to coordinate initiatives with broader KPIs
• Training and onboarding new hires including CSMs who are joining the company from a multitude of segments
• Conduct ongoing talent assessments, and deliver needs based trainings on soft skills and product knowledge
• Fine tune and build Enablement Operations by proactively identifying problems and building out plans to fix them in the short term and build a long term governance strategy. This also includes coordinating with CXOps to build a robust framework for reporting on progress and identifying gaps
• Creation of content from training decks, participant kits, playbooks, CX All-hands and best practices
• Communicate consistently with stakeholders on change management and program updates
• Looking to sharpen your own skills and develop a stronger enablement background

About you:

• Experience with program management including to take complex initiatives that involve many of stakeholders within a company.
• At least 3 years working experience in B2B SaaS companies
• 3+ years experience working on enablement with sales teams including full cycle sellers or at least 3 years carrying a sales quota
• Demonstrated success using sales tools such as Salesforce, Salesloft, and Gong
• Fluency in English

It would be awesome if you had (bonus points): 

• Experience using PandaDoc
• Experience as a Customer Success Manager
• Working with international teams, specifically with those located in Eastern Europe
• Experience working with E-Signature platforms
• Speaks Portuguese, Spanish, or German