Customer Success Manager

The Customer Success manager will serve as the main point of contact for our customers. You will be responsible for maximizing the value that lenders realize at Snapdocs, sustaining and expanding these long term relationships, and serving as advisor and partner to help customers achieve their digital closing goals. This role partners closely across both customer leadership and working teams, as well as  internal Snapdocs colleagues to deliver value, drive desired outcomes, improve user experience,  increase adoption, and introduce new products. The individual in this role will also have the opportunity to be the “voice of the customer” to our product teams as they create the roadmap to our future.

What you’ll do:

• Serving as a primary point of contact for customers, managing both formal engagements (recurring weekly ‘syncs’, QBRs, etc.) and informal contacts
• Demonstrated ability to manage a high volume of customer deliverables, such as strategic growth plans, support requests, contracts, data & metrics analysis, project plans, or similar
• Ability to drive the client contract renewal & growth process, including strategizing and delivering the ‘first offer’, negotiating gives/takes, and influencing key stakeholders to get to ‘yes’
• Project Management – Must excel at managing multiple projects at once, maintaining and executing against action items, communicating status, and executing deliverables on time

You’re a good fit if you have:

• 5+ years in customer-facing roles, with a steady progression toward owning the relationship with large accounts
• 2+ of those working with mid-market or larger customers/accounts – understands how larger organizations operate

If you are located in NY, CA, WA or MA, the salary range for this role is $122,500.00 – $183,500.00. For all other locations, the range is $107,000.00 – $161,000.00, plus a 10% variable bonus based on the base salary. As a new hire, your starting salary will likely be between the 25th percentile and the midpoint of the range; however, all offers are based on the successful candidate’s experience and qualifications.

Location: 

• Fully remote
• Role includes occasional travel, approximately 3-4 times a quarter