Metadata is looking for a Customer Success Manager – Enterprise to drive the retention and growth of our most strategic Enterprise customers. You will help define the customer’s marketing objectives and share best practices and recommendations to achieve those outcomes. In this role, you will be the bridge between customer strategy and the implementation in their Metadata program. Enterprise CSMs will also serve as thought leaders and mentors to other CSMs within the team.

 

You will:

  • Oversee your book of business from onboarding to renewals and upsells
  • Work with Performance Marketing team members to translate customers’ demand generation strategies into results.
  • Improve customer engagement through standard CS practices, such as sync calls and Business Reviews
  • Operate the Metadata platform in select situations, supporting your customers in activities such as building audiences, ads, campaigns, and offers
  • Monitor indicators to assess customer engagement, health, and risks of churn.
  • Build customer advocates through reviews, case studies and references
  • Bring marketing recommendations and product knowledge to ensure customer goals are achieved
  • Provide customer feedback to Product Management and propose opportunities to improve product features/capabilities.
  • Be a specialist and mentor to the Metadata Customer Success team

 

You check these boxes:

  • 8+ years in clients facing roles with a SaaS software company: Customer Success Manager, Account Manager, Digital Strategist, Performance Manager, Ad operations
  • 3+ years experience managing commercial aspects of a book of business within Customer Success or Sales
  • 4+ years of experience in paid media, such as Facebook, Paid Search, Quora, YouTube, Adwords or LinkedIn advertising
  • C-Level experience (specifically within Marketing and Sales organizations) building relationships and driving marketing results in B2B industries
  • Standardize value models – building, interpreting customer data to present value
  • experience learning, operating and training on a software solution
  • Consulting experience

Your benefits:

  • Extremely great compensation package and benefits, including a stock option program & 401K
  • Excellent medical, dental, and vision plans with options for employee medical coverage at $0 per month!
  • Career growth opportunity in a growing, new technology early-stage company
  • Unlimited PTO
  • Mandatory “Birthday Off” policy
  • Work from anywhere
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