Tremendous helps organizations pay people around the world.

There’s a long list of use cases that payroll providers aren’t equipped to handle–survey incentives, user research incentives, bug bounties, referral promotions, etc. Recipients are all over the world and want to get paid out instantly according to their own preferences.

The Tremendous platform and API lets organizations handle these one-off payments. We already work with 5,000+ organizations, including Google, Stripe, Atlassian, Pinterest, and process $100M+ / year in volume.

Tremendous is 50 people, highly profitable, and going through a scaling period. We’re fully remote, with outstanding benefits and above-market compensation.

What you’ll do:

  • Onboard high value clients. You’ll train and assist new high-profile clients. This consists of running onboarding sessions, managing timelines, and ensuring our new sales wins come to fruition successfully.
  • Account management. You’ll manage a portfolio of key customers to ensure they are successful. You’ll hold recurring meetings, handle client requests, and monitor account health.
  • Expand existing relationships. You’ll strategically expand relationships with our existing customers. This consists of retaining spend, signing long-term agreements, and uncovering new programs.
  • Handle feedback. Incorporating client feedback is essential to our long-term growth. When clients make requests, you’ll uncover their goals, analyze the request, problem-solve when needed, and provide useful feedback to our product team.

You are:

  • Autonomous: able to act effectively and independently. One of our core values at Tremendous is “everyone is an entrepreneur.”
  • Highly organized and attentive. It’s important that we’re able to take care of customer requests in a timely fashion, and that we deliver success to each client.
  • Empathetic towards customers and colleagues.
  • A strong written communicator.
  • Strategic: able to tactfully manage client relationships, complaints & deals.

You have:

  • 2+ years experience in a sales, customer success, or account management function.
  • Prior experience at a tech or B2B startup.

What’s cool about the role:

  • You’ll get to work with a top-notch team at Tremendous
  • You’ll work on a fast growing team
    • We’re growing fast. Revenue has tripled over the last year, and the team size has grown quickly too. Growth means more opportunities to learn and advance.
  • Competitive pay and benefits.
  • We’re a remote company. Work from wherever you want.
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