Senior Manager, Client Success

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

We’re looking for a Senior Manager, Client Success to join SeatGeek’s fast-growing Clients & Partners organization. Reporting to the EVP, Clients & Partners, you’ll lead a team supporting some of the most iconic teams and leagues in the world—including the NBA, NHL, golf, horse racing, and more.

This is a leadership role for someone who’s passionate about helping clients succeed while scaling high-performing teams. You’ll guide a group of high-caliber Client Success Managers to deliver exceptional commercial outcomes, partner with executives across the business to drive strategic initiatives, and serve as a key operator and thought partner.

You’ll set the bar for excellence, accountability, and trust, ensuring your team delivers business impact and world-class service. You’ll also travel to client events, partner with stakeholders across SeatGeek, and help evolve how we operate and scale.

What you’ll do

• Lead, coach, and develop a team of Client Success Managers supporting major sports and entertainment clients
• Set clear goals, drive accountability, and build a high-performance culture centered on commercial impact and ownership
• Use data and insights to track performance and proactively inform decision-making
• Partner with the EVP, Clients & Partners to shape team strategy, drive execution, and scale operations
• Scope and lead cross-functional initiatives that improve internal processes, tools, and workflows
• Ensure the team delivers measurable impact across product adoption, revenue growth, and client health
• Build strong relationships with internal and external stakeholders to foster alignment and trust
• Act as a senior escalation point, helping resolve complex issues and ensure client satisfaction
• Travel to key client meetings and industry events to represent the team and strengthen partnerships

What you have

• 8+ years of experience in customer success, account management, or strategic consulting—ideally in B2B SaaS or ticketing
• 4+ years leading and developing high-performing teams
• Proven success driving client outcomes and commercial growth
• Experience with complex product suites and business models
• Analytical mindset—you can dissect performance data and a P&L, spot trends, and drive insights to action both internally and with clients
• Exceptional attention to detail, urgency, and follow-through
• Strategic thinker who thrives in ambiguity and can build structure from scratch
• Executive presence—you know how to inspire trust and lead through influence
• Willingness to travel (~20–30%) to client meetings and industry events
• Familiarity with the sports or live entertainment industry is a strong plus

Why You’ll Love This Role

• You’ll work with some of the biggest brands in sports and entertainment
• You’ll shape the growth and impact of a world-class CS organization
• You’ll join a culture that’s bold, transparent, and obsessed with doing meaningful work—no B.S. busywork allowed

Perks

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave
• 401(k) matching program
• Student loan support resources
• Health, vision, dental, and life insurance
• Up to $25k towards family building and reproductive health services
• Gender-affirming care support program
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $165,000 – $185,000 USD plus bonus based on performance.