Senior Customer Success Manager

At Typeform, we don’t just acquire Enterprise Plan customers — we grow with them. That’s where you come in.

As a Senior Customer Success Manager, you’ll be the strategic partner helping our largest customers unlock the full value of Typeform. You’ll work across the full lifecycle — onboarding, adoption, renewal, and expansion — and act as a trusted advisor to business-critical teams.

You’ll guide customers through use cases that scale across departments and geographies, identifying ways to drive deeper integration and ROI from the product. This isn’t just success. It’s growth through customer impact.

What you’ll do

• Partner with Enterprise Plan (predominantly made of SMBs and Mid-market companies) customers at key points in their lifecycle to understand goals and coach them on how Typeform helps meet them
• Monitor customer health, usage, and engagement through internal tools and proactively mitigate churn risks
• Identify expansion opportunities, lead renewal discussions, and close commercial growth with confidence
• Deliver strategic account reviews and insights to customer stakeholders and internal teams
• Collaborate across Sales, Product, Support, Marketing, and Community to improve the customer journey and feedback loops
• Bring a product-led mindset to your book of business — always testing, scaling, and learning

What you bring

• Proven experience in a customer success or account management role within SaaS (Enterprise-level preferred)
• Track record of driving adoption, renewals, and expansion
• Comfort with commercial conversations, including usage-based growth and value-based selling
• Strategic thinking and strong storytelling skills — you can speak to both exec and end user
• Collaborative instincts and a desire to work cross-functionally
• Analytical mindset; confident using data to inform recommendations and measure success
• Bonus: experience in a PLG motion or product-first environment

Compensation & Perks

We believe in being upfront — no guesswork here. The base salary range for this role is $70,000 to $100,000, depending on experience and location. That said, we know the best talent doesn’t always fit in a box — we’re open to leveling conversations and flexible where it makes sense. In addition, you’ll receive:

• An 70/30 OTE structure, with clear earning potential tied to expansion and renewal outcomes
• A 5% annual bonus, based on individual and company performance
• $150/month remote work allowance, plus flexible work perks
• Full access to our comprehensive benefits package (healthcare, learning, wellbeing, and more)