Combining creative thinking, intuition, methodical requirements analysis, and precise attention to detail, Implementation Specialists design and configure Agiloft systems that optimize and streamline our customers’ business processes. If you have technical project experience, a passion for engaging with customers to create intuitive software, love working collaboratively with a smart team, and are a curious problem solver with a logical mind, let’s talk!

Job Responsibilities

    • Work as part of a professional services delivery team to design and configure robust, scalable, and maintainable Agiloft systems.
    • Support EMEA customer projects (early AM ET calls required).
    • Collaborate with Solution Architect(s), Business Analysts and other project team members to design and configure solutions for Enterprise customers.
    • Lead implementation efforts for Commercial customer projects and tasks, from analysis through design, configuration, testing, training and documentation to roll-out.
    • Capture requirements gathered through effective customer design sessions & emails, and to translate the user stories into a clear and scalable design specification for Agiloft.
    • Handle customer interactions with a solutions-focused approach.
    • Produce clear documentation and deliver effective user and admin training.
    • Analyze customer data for cleanliness and compatibility with Agiloft data model using advanced Excel and Alteryx techniques; assess and determine migration strategy, and communicate with customer on any found issues; perform ETL data migration activities.
    • Provide advisory services to our Agiloft Partners for commercial projects, assisting with knowledge articles, training, and best practice.
    • Provide feedback to product and engineering teams to continually improve our product.
    • Contribute to internal projects that continuously improve our overall implementation process and our customers’ success.
    • Approximately 10% travel required.
    • Other duties as assigned

Required Qualifications

    • Technical background preferably with a 4-year college degree
    • 1-2 years working as an implementer or demonstrated equivalent
    • Excellent interpersonal, communication, presentation, technical, and writing skills
    • Strong analytical and logic skills, independent critical thinking, attention to detail, creativity, familiarity with web-based SaaS technologies and database concepts, and a growth mindset
    • The ability to present information in a meaningful way, extracting key customer needs for data points
    • Ability to manage schedules, competing priorities, and customer expectations while effectively communicating achievable milestones and deadlines.
    • A desire to go beyond the job description to impact the success of an exciting growth stage company

It’s a big plus if you have…

    • Prior experience with LegalTech in general and with Contract Lifecycle Management (CLM) specifically
    • Implementation experience with systems like Salesforce, MS Dynamics; CLM and CLM-adjacent products related to Sourcing, Procurement, Matter Management, CPQ.
    • Advanced experience with Excel or other data wrangling tools like Alteryx, and visualization tools like Power BI or Tableau
    • Knowledge of AI Generation and how to efficiently write prompts.
    • An understanding of interconnecting different systems
    • Experience with scripting, coding, and/or API integrations
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