We’re seeking a Provider Success Manager [Customer Success Team Manager] to join the growing Provider Success Team at Rula! This is an exciting opportunity to lead, coach, and mentor a team of Provider Success Associates (PSAs) as they strategically guide providers (therapists) through a thoughtful onboarding experience and beyond. This individual will be responsible for the collective results of their team, including provider onboarding and activation conversion, retention, expansion, and provider sentiment (Net Promoter Score). As a member of the Provider Success management team, this individual will also play a significant role in the implementation of new team initiatives, and partner closely with cross-functional stakeholders to develop new resources, playbooks, and processes to support sustainable growth as this team continues to scale.

Required Qualifications

  • 3+ years of experience in leading a metrics-driven Customer Success or Account Management team and 5+ years of overall Account Management or Customer Success experience, preferably in scaled/digital customer success.
  • Previously responsible for driving team-wide performance metrics, with the ability to perform mid-level data analysis to identify trends and opportunities.
  • Experience using a CSP (Customer Success Platform) and CRM (preferably Salesforce).
  • Experience implementing scaled customer success programs (for example, webinar series, community groups etc.)

Preferred Qualifications

  • Experience in the healthcare industry, or other highly regulated industry.
  • Experience leading a revenue-generating team in a high-growth and fast paced start-up environment.

We’re serious about your well-being! As Part Of Our Team, Full-Time Employees Receive

  • 100% remote work environment from anywhere in the US
  • Competitive pay and benefits that don’t change based on location
  • Health benefits: medical, dental, vision, life, disability, and FSA/HSA
  • Access to our 401(k) plan
  • Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care
  • Paid parental leave
  • Employee Assistance Program (EAP)
  • Stipend to ensure your home office sets you up for success
  • Quarterly department stipend for team building or in-person gatherings
  • Wellness events and lunch & learns spanning many topics
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