Senior Customer Success Manager

Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

Our Client Success team is seeking qualified candidates for the position of Client Success Manager. As the voice of the customer, CSMs will work closely with our customers during the entire lifespan of their projects. As the primary point of contact for their clients, they will be involved in all aspects of support, project management, product demonstrations, customer education and more.

Our Client Success team is dedicated to our customers in ensuring they are successful and happy with the Datavant products they are utilizing. You will help our clients map a path to the Datavant platform to solve their overarching clinical data challenges. We are looking for highly motivated, fast-moving, and dynamic individuals to help implement and deliver our clinical platform solution.

You will:

• Help customers receive value quickly by managing product implementation and onboarding
• Collaborate closely with both internal and external team members
• Collaborate with the product and development teams to set up or configure our platform as per customers’ requirements and troubleshoot technical issues raised by customers
• Provide continual feedback  to the Product team on how we can improve our product suite
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
• Manage client relationships in a manner that is focused on proactive engagement. Educate clients on the resources available (i.e. support, training, etc) and ensure they are being utilized.

What you will bring to the table: 

• 5+ years of customer success or account management/project management experience in a SaaS or software company
• Ability to handle complex accounts with 100’s of integrations from relationship to execution.
• Extremely organized and detail-oriented with an exceptional ability to handle multiple client projects simultaneously, including systematic follow up and responsiveness to client requests
• Technical aptitude and ability to learn software programs (Clickup, Slack, Teams)
• Have, or be willing to learn, basic technical skills in SQL and connecting to APIs to confidently discuss technical terms
• Have, or be willing to learn basic healthcare terminology
• Excellent communication and interpersonal skills
• Flexible approach, able to operate effectively with uncertainty and change
• Driven, self-motivated, enthusiastic and with a “can do” attitude