Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com. The Renewal Manager – Enterprise provides focus and drives consistency in the execution of various customer renewal and revenue retention related matters. A successful Enterprise Renewal Manager will manage the successful renewal process of strategic and enterprise accounts, as well as aid in efforts of customer success and retention activities. WHAT YOU’LL DO:
- Develop and implement strategies to enhance renewal rates and revenue retention in assigned Strategic and Enterprise segmentation within Egnyte’s customer base in our NAM region.
- Manage segmented cadence for effective renewal forecast and projection.
- Coordinate a streamlined process and systematic approach for annual contract renewals with the aim of increasing revenue retention and expansion and mitigating revenue attrition and contraction.
- Work with Sales, Customer Success, Sales Operations, and Finance teams to maintain working knowledge of all accounts scheduled for renewal.
- Ability to achieve success with at-risk customer renewals.
- Ability to achieve success driving revenue expansion at renewal point.
- Identify, facilitate, and ensure effective communication on all account inquiries from the customer to appropriate company resources.
- Ensure that Egnyte’s best practices and methodologies are met on a consistent basis.
- Will report directly to Manager of Customer Renewals.
- Travel potential: up to 10%.
YOUR QUALIFICATIONS:
- Demonstrated success managing client relationships.
- Demonstrated understanding of revenue principles and revenue forecasting.
- Highly data-driven mindset and passion for analytics.
- Excellent communication skills (writing, listening, phone, documentation).
- Enthusiastic and creative leader with the ability to inspire people.
- Ability to make effective decisions for Egnyte’s long-term revenue strategy.
- A team player capable of high performance and flexibility working in a dynamic environment.
- Bachelor’s degree from an accredited college or university.
COMPENSATION:
- Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $75k – $95k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.
BENEFITS:
- Competitive salaries and comprehensive benefits
- Company equity depending on role and level
- Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance.
- Paid holidays and sick time
- 401(k) Retirement Plan (Traditional and Roth)
- Health Savings Account (HSA) and Employee Assistance Program (EAP)
- Paid Maternal, Paternal, and Adoption Leave to help you grow your family
- Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
- Gym, cell phone, and internet reimbursement
- Free well-being apps such as Calm, Ginger, and Spring Health for Guardian are offered.
- Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more.
- Your own Egnyte account with lifetime access
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