We are seeking a detail-oriented and strategic Payments Settlement Operations Manager to lead and optimize our payment settlement processes. This role is critical to ensure the accuracy, timeliness, and compliance of all payment-related operations, including ACH, wire transfers, card transactions, and dispute resolution. The ideal candidate will bring a strong background in financial operations, automation, and cross-functional leadership.
To help us get to know you better, please include a short paragraph in your application explaining why you’re interested in joining Versapay and what excites you about this opportunity.
Key Responsibilities:
- Settlement Oversight
- Manage and audit daily settlement operations across ACH, wire, card, and alternative payment methods.
- Monitor and resolve exceptions, rejects, and discrepancies in payment processing.
- Ensure accurate posting of returned items and alignment with invoice reconciliation.
- Reconciliation & Discrepancy Resolution
- Reconcile daily transactions and investigate discrepancies.
- Escalate unresolved issues and coordinate with internal and external stakeholders.
- Process Optimization
- Lead automation initiatives to reduce manual intervention and improve operational efficiency.
- Collaborate with Product and Engineering teams to enhance payment workflows and system capabilities.
- Reporting & Analysis
- Prepare and analyze reports on payment activities and settlement performance.
- Identify trends and recommend process improvements.
- Compliance & Risk Management
- Ensure adherence to internal controls, regulatory requirements, and audit standards.
- Serve as the escalation point for payment-related issues and partner with Legal and Compliance teams as needed.
- Team Leadership
- Supervise and mentor a team of settlement analysts and specialists.
- Conduct performance reviews, set KPIs, and foster a culture of continuous improvement.
- Cross-Functional Collaboration
- Partner with Finance, Accounting, Customer Support, and external vendors (e.g., Telecheck, Fiserv, Worldpay) to ensure seamless operations.
- Provide strategic input on new payment products and services.
Qualifications:
- Bachelor’s degree in quantitative discipline such as Finance, Accounting, Engineering, Mathematics or related fields.
- 5+ years of experience in payment operations, with at least 2 years in a managerial role.
- Strong understanding of settlement systems, ACH processing, and dispute resolution.
- Experience with automation tools and ERP/payment platforms.
- Excellent communication, analytical, and leadership skills.
Preferred Skills:
- Familiarity with payment processing platforms and settlement automation tools (e.g., Aurum Solutions, AutoRek, or similar).
- Experience in scaling operations in high-growth environments.
- Knowledge of current and emerging payment technologies.
$100,000 – $110,000 a year
Share
Facebook
Twitter
LinkedIn
Telegram
Tumblr
WhatsApp
VK
Mail