We are seeking an experienced Community Manager to join our growing team. In this role, you will be responsible for engaging with and nurturing our online community of therapists, ultimately enabling a positive and vibrant community experience. The ideal candidate is passionate about the success of our therapists, tech-savvy, has impeccable communication skills and comfortable hosting in person and virtual events.
Responsibilities
- Assist new customers in understanding and navigating the app, setting them up for a seamless and rewarding experience
- Build and maintain strong relationships with our user base, understanding their needs, preferences and challenges
- Plan, promote, organize and host virtual and in-person events, such as webinars and attending conferences
- Proactively engage with community members across various platforms (forums, email, etc)
- Analyze and provide regular reports on engagement, feedback, and issues to continuously improve engagement and community strategies
- Advocate for community needs and feedback within the company
- Foster a welcoming and inclusive community environment
- Participate and collaborate on other engagement projects and initiatives as needed
Qualifications
- Proven experience in community management, or a related role
- Experience in launching community initiatives
- Excellent verbal and written communication skills
- Strong interpersonal skills with the ability to build relationships
- Proficiency with social media platforms, content management systems, and analytics tools
- Strong attention to detail and a commitment to high standards
- Proficient in Google Suite (Gmail, Docs, Sheets, Slides)
- Ability to work independently and as part of a team
- Flexibility to manage multiple tasks and priorities in a fast-paced environment
What You Get In Return
- Opportunity to revolutionize the mental health industry and build both relationships and teams that make a tangible impact on our customers and their patients
- An environment that prioritizes your psychological safety always. We empower team members to be relentlessly curious and act with 100% ownership, believing that we can go the extra mile, together
- Competitive salary package and benefits, which include flexible PTO, medical coverage, retirement support, and wellness stipends
Heard is an equal-opportunity employer. We aim to build a workforce of individuals from different backgrounds, with different abilities, identities, and mindsets.
Compensation is variable and is subject to a candidate’s personal qualifications and expectations. For candidates based in the SF Bay Area we offer the following base salary range: $65,000 – $85,000 per year.
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