Partner Program Operations Manager

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets – from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in California.

Location: 100% remote role in EST

About the Role:

Armis seeks a Partner Operations & Infrastructure Manager to streamline processes, drive operational efficiency, and foster a partner-friendly environment. This pivotal role demands a strategic mindset, operational acumen, and a hands-on approach. You'll thrive in a dynamic, innovative environment, leveraging your channel expertise to deliver results-oriented solutions backed by data-driven insights.

What you'll do:

Partner Tools & Operations

• Manage and maintain multiple partner systems, including the portal, Salesforce, account mapping tool, learning management system, and partner university.
• Collaborate with Armis business system teams to continuously improve, troubleshoot, and optimize the performance of partner systems.
• Introduce and integrate new partner tools into our platform ensuring they are delivered on time and to the desired quality standards and adoption.
• Implement and maintain monitoring and alerting systems to proactively detect and resolve problems.
• Create comprehensive documentation for all partner systems to support user understanding and adoption.
• Provides daily assistance to partners and internal teams, troubleshooting inquiries on portal access, agreements, programs, and more.
• Design, implement, and manage efficient partner processes for onboarding, opportunity registration, SPIFFs, opportunities, and tenant management, leveraging technology and automation to optimize scalability and satisfaction.

Partner Performance Reporting and Analytics

• Collaborate with the analytics team to create and manage comprehensive reports and dashboards that track partner performance.
• Analyze partner performance data to identify trends, identify areas for improvement, and uncover opportunities for increased revenue.
• Track partner performance against established APEX KPIs, ensuring adherence to program commitments and policies.
• Contribute to the preparation of presentation materials for Quarterly Business Reviews (QBRs) or other leadership presentations, providing insights into partner performance and identifying areas for improvement.

Partner Programs

• Enhance partner incentive programs and design new ones that align with goals, maximize value for partners, and drive desired behaviors. Manage the entire lifecycle of these programs, from concept to execution and measurement.
• Spearhead strategic projects that deliver substantial value to partners, accelerate revenue growth, and enhance the partner experience including but not limited to marketplace adoption, and portal improvements.

What we expect:

• 4 – 6 years of experience in SaaS companies, preferably working in Partner Operations, Partner Program, and with Partners (Resellers, MSPs, GSIs, Marketplace, Distributors, Service Partners) across multiple geographies
• Proficiency in CRM, BI tools and other partner tools such as Crossbeam, Impartner, etc
• Excellent communication and interpersonal skills
• Ability to build and maintain strong relationships with channel partners
• Strong analytical and problem-solving skills
• Bachelor's degree in business, marketing, or a related field

We know there is a lot to consider when applying for a new job, and quite often job descriptions provide a lot of detail for candidates… but here at Armis, we strongly encourage you to try to avoid the ​​confidence gap​.​​ We don’t expect you to meet each of the listed requirements perfectly to be considered for any of our roles.

Salary range guidance for this position is: $90,000-$100,000 per year.

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.