As a Senior Operations Analyst at Hinge, you will play a pivotal role in delivering, managing, and evolving our operations programs and core processes. Reporting directly to the Director of Operations, you’ll be responsible for the day-to-day execution of key operations tasks, including data collection and analysis, communications and change management, vendor sourcing and management, and supporting Hinge’s highest-priority internal initiatives.
In this role, you’ll operate at multiple levels, ensuring seamless execution of operations programs while building and maintaining strong relationships with cross-functional partners and senior leaders. You’ll have a unique opportunity to gain insights into all aspects of Hinge’s business, collaborating with leaders across the organization on a wide range of high-visibility projects including AI workforce enablement, strategic alignment, and organizational and operating model design.
Roles & Responsibilities
- Database Management: Oversee operational spreadsheets and databases required for improving operational decisions
- Data Collection & Analysis: Collect, analyze, and interpret data to support operational decision-making
- Internal Communication: Prepare internal communication and change management materials, including memos, presentations, communication plans, talking points, etc.
- Operational Documentation: Draft and edit business cases, project documentation, and other operational materials.
- Stakeholder Management: Assist in managing relationships with key stakeholders including understanding their challenges, priorities, and needs
- Vendor Management: Support the vendor management process, including vendor selection, onboarding, and performance evaluation.
- Champion Improvements: Identify opportunities for process improvements and operational efficiencies.
- Streamline Processes: Implement best practices and standard operating procedures to enhance daily operations.
About You
- Proven Experience: 2-3 years of experience, preferably in Biz Ops, management consulting, investment banking, corporate strategy, or product management
- Developing Workflows: Experience designing business processes for cross-functional teams
- Autonomous Problem Solving: Ability to identify problems and resolve them independently
- Organization: Strong organizational and multitasking skills
- Communication Skills: Excellent written and verbal communication skills including experience communicating with business leaders and executives
- Data Insights: Ability to analyze data and prepare synthesized reports
- Cross Functional Collaboration: Strong interpersonal skills and the ability to work effectively with cross-functional teams
- B2C & Software Development: Experience in B2C tech or knowledge of the software development process is strongly preferred
- Bonus: Experience with vendor management and procurement processes is a plus
Salary Range
$92,500.00 – $111,500.00 per year salary
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