Operations Associate

As an Operations Associate at Commure + Athelas, you will play a pivotal role in our Account Operations team focusing on developing and maintaining relationships with clients for our Revenue-Cycle Management business arm. You will work across the whole organization (Product, Eng, Operations, Sales, Account Management) to define critical business processes. You will have end-to-end ownership – ensuring efficient execution and a seamless client onboarding process and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.

This position is 100% remote, but we highly prefer candidates in the Central and Eastern time zones.

What You’ll Do

• Drive client growth through operational optimization and new growth initiatives
• Drive operational metrics (process throughput, defect rate, etc.)
• Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months
• Ensure the efficient and timely execution of all essential aspects of internal operations projects.
• Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
• Breakdown complex, challenging business problems
• Own execution and outcomes
• Understand the business in-and-out to be proactive about solving emerging problems
• Act as the primary point of contact for 12+ accounts representing $1M+ in annual recurring revenue
• Effectively manage client relationships, ensuring satisfaction and maximizing retention.
• 5-10% travel required

What You Have

• 3-5 years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
• Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
• Comfortable working with data and proficiency in SQL + Excel
• Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
• Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer’s requests
• Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
• Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
• Commitment to delivering customer value by thoroughly understanding clients’ use cases and aligning them with Commure + Athelas’ best practices.
• Experience working cross-functionally with sales, operations, and engineering teams to address clients’ needs and support company objectives.
• Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.
• Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.