Role Description

Your north star: As the Director of Market Operations, you will play a pivotal role in optimizing clinical pod operations to surpass financial objectives while enhancing patient outcomes. You will lead a diverse team of multi-specialty clinicians, outreach specialists, and support personnel across multiple care delivery pods.

Key Responsibilities:

  • Strategic Leadership: Spearhead the operations of various care delivery pods, ensuring alignment with organizational objectives and values. Drive initiatives to exceed growth targets, profitability goals, and clinical outcomes metrics.
  • Collaborative Engagement: Work closely with marketing, population health, and clinical teams to establish patient engagement and outcomes goals for each care delivery pod. Foster a collaborative environment to achieve shared objectives.
  • Performance Accountability: Assume responsibility for pod performance, monitoring progress against established goals. Utilize data-driven insights to identify areas of success and opportunities for improvement, ensuring adherence to high standards of quality care.
  • Data Analysis: Analyze relevant data and metrics to gain comprehensive insights into pod performance. Utilize findings to inform strategic decision-making and drive continuous improvement efforts.
  • Innovation and Process Improvement: Develop and implement plans to test new ideas and processes within care delivery pods. Continuously seek opportunities to enhance performance and exceed goals through innovation and optimization.
  • Process Optimization: Identify opportunities to streamline and optimize processes within care delivery pods. Collaborate with cross-functional partners to implement improvements and provide constructive feedback.
  • Team Leadership and Communication: Co-lead daily huddles for the clinical team alongside pod provider leads, fostering effective communication and collaboration. Cultivate a supportive and inclusive work environment that encourages teamwork and professional growth.

Who you are

  • Passionate about maternal and child health Bachelor’s degree in Healthcare Administration, Business Management, or a related field (Master’s degree preferred).
  • Proven experience in healthcare operations management, with a focus on optimizing clinical workflows and achieving financial targets.
  • Strong analytical skills with the ability to interpret complex data and drive data-driven decision-making.
  • Excellent leadership and communication skills, with the ability to effectively collaborate with cross-functional teams.
  • Demonstrated ability to lead and motivate teams to achieve strategic objectives in a fast-paced environment.

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you’ll learn, grow, be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer:

  • Competitive healthcare benefits
  • Generous equity compensation
  • Unlimited vacation
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