Human Resources Generalist

We’re seeking a Human Resources Generalist to support Mission Lane’s People Operations team in ensuring smooth and efficient human resources operations.

In this crucial role, you’ll have both administrative and strategic responsibilities, administering important HR functions across the company, while also serving as the main point of contact for all HR matters concerning our contact center employees.

Day-to-day, you will:

• Serve as first point of contact for HR inquiries regarding contact center employees
• Serve as counselor to contact center employees and their team leads, regarding company policies, employee performance, culture/work environment and other issues; resolving issues effectively while minimizing legal exposure
• Perform contact center employee exit interviews and track attrition
• Provide administrative support across a variety of HR functions across the company,  including new hire onboarding, employee engagement activities, and all day-to-day HR operational activities
• Maintain and operate daily in our HR systems (UKG and Lattice) including data entry, status changes, reporting, etc
• Maintain Mission Lane intranet HR resources, ensuring accurate and up-to-date policy and procedure information is readily accessible to employees
• Ensure timely processing of employment verifications, garnishment notices, unemployment claims, benefits and disability-related requests, FMLA requests, etc as needed, across all teams
• Support recruiting as needed during high-volume hiring, with interview scheduling, ATS (Greenhouse) clean-up, etc.
• Own and/or assist with initiatives such as Open Enrollment, Employee Engagement Surveys, audit requests, and other initiatives as required
• Collect, structure, and report on HR related data
• Handle other tactical HR administrative duties as required

You’ll thrive in this role, if:

• You have a degree in a related field and 4+ years relevant HR experience.
• You have experience supporting contact center operations teams.
• You have strong technical skills:  UKG experience preferred.
• You are a lifelong learner – self-motivated to pursue knowledge and experience that keeps you at the forefront of your field.
• You have an instinctive, insatiable drive to make things better.
• You are curious, use good judgment, and are quickly able to process a situation, find leverage, and develop creative solutions.
• You work at a high level of autonomy and can manage multiple ongoing issues and sensitive employee matters with minimum supervision.
• You have knowledge of HR compliance regulations, non-exempt employment laws, and industry best practices

Compensation:

Target base salary:  $95,000 – $105,000