Data Review Assistant

The Clinical Data Review Assistant supports the Clinical/Medical Laboratory Scientist Data Review team. Duties performed require both written and verbal communication with internal and external domestic and international customers consisting of medical professionals, laboratory personnel, channel partners, and sales obtaining, and processing all required information needed to process patient genetic testing samples, reports, and billing. Duties also include maintaining shared spreadsheets and performing miscellaneous clerical tasks.

PRIMARY RESPONSIBILITIES: 

• Deal directly with internal and external customers via telephone and electronic channels to obtain or convey missing information needed for processing of submitted test samples.
• Track sample collection kits and answer questions regarding test status
• Update internal databases regarding test development progress and make notes in LIMS case ‘notes’
• Assist CLS/MLS Data Reviewers in answering questions from clinics and customer support
• Coordinate report release requests from Genetic Counselors and Customer Support
• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job.
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• Must maintain a current status on Natera training requirements.
• Performs other duties as assigned

QUALIFICATIONS:

• Two-year degree or equivalent preferred.
• Minimum of 2 years of customer service or clerical experience.
• Experience with Google mail and Google Documents
• Problem analysis and problem-solving experience preferred
• Data collection and maintenance experience preferred

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge in Microsoft Office suite and basic typing with excellence in spelling and grammar
• Excellent attention to detail and organization skills
• Adaptability to change and self-starter
• Ability to maintain professional customer communications

PHYSICAL DEMANDS & WORK REQUIREMENT:

• Job duties are performed in either a Natera office or in the employee’s home office, office space should be private.

• Position requires the ability to use a computer keyboard, communicate over the telephone, and read printed material.
• Duties may require working outside normal working hours (evenings and weekends) at times.