Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We’ve built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game.
We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that includes sweepstakes promotions and loyalty rewards. We provide sports fans with fun, engaging, and free-to-play alternatives to real money gaming.

Who are we looking for:

    • Fliff Inc is seeking a Customer Support Specialist to assist our customers with technical problems and assistance when using our products and services.
    • Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
    • Ultimately, you will help establish our reputation as a company that offers excellent customer support at all times.

The role itself:

    • Respond to customer queries in a timely and accurate way, via phone, email or chat
    • Identify customer needs and help customers use specific features
    • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
    • Update our internal databases with information about technical issues and useful discussions with customers
    • Monitor customer complaints on social media and reach out to provide assistance and resolution
    • Share feature requests and effective workarounds with team members
    • Inform customers about new features and functionalities
    • Follow up with customers to ensure their issues are resolved
    • Gather customer feedback and share with our Management and Product teams
    • Assist in training other Customer Support Representatives

Experience required:

    • Experience as a Customer Support Specialist or similar CS role is preferred
    • Familiarity with our industry or a desire to learn
    • Experience using help desk software and remote support tools
    • Understanding of how CRM systems work
    • Excellent communication and problem-solving skills
    • Multi-tasking abilities
    • Patience when handling tough cases

Benefits:

    • Top tier compensation + benefits package.
    • Flexibility to work from the company’s office or remotely.
    • Opportunity for professional growth in a dynamic and international environment.
    • Informal, friendly and knowledge-sharing environment.
    • An interesting and challenging job that allows you to explore paths to creating successful software solutions.
$30,000 – $60,000 a year
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